Alisha Hernandez
Clarksville,TN
Summary
Developed strong organizational and coordination skills within fast-paced office environment. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value and drive results to establish a career.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Conduent Call Center
10.2024 - Current
- Followed HIPPA laws to ensure members accounts were protected at all time during their pharmacy requests.
- Completed members requests to fill prescriptions , request script faxes for new prescriptions , educated members on the insurance plans, etc.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Title Clerk / Admin Administrator
Auto Highline
02.2024 - Current
- Process title transfers and ensure all documentation is accurate and complete
- Also maintained organized records and stayed current with relevant laws and regulations
- Communicate effectively with customers and government agencies to resolve issues
- Assist with lien releases and manage collections efficiently
Valet Attendant
PMC Valet
10.2023 - 02.2024
- Greeted guests and handled cash transactions with accuracy
- Demonstrated comprehensive vehicle knowledge to ensure proper parking
Customer Service Representative
Wayfair
10.2021 - 05.2022
- Resolved product and service issues by researching customer complaints and following up to ensure resolutions
Prior Authorization Specialist
CCS Medical
10.2020 - 08.2021
- Managed and processed prior authorization requests for medical services and durable medical equipment (DME)
- Maintained detailed records of all authorization requests, approvals, and denials, ensuring compliance with healthcare regulations and company policies
Education
Diploma - B & F Magnet Program
Miami Jackson Sr. High
Miami, FL06.2019
Skills
- Documentation Management
- Regulatory Compliance
- QuickBooks
- Customer Service
- Problem Solving
- Adaptability
- Fast-paced Environment
- Customer service
Acknowledgments
- Participated in the JROTC afterschool program, developing leadership and organizational skills.
- Completed professional development in Business & Finance Magnet Program, with training on Microsoft Office Suite, Excel, QuickBooks, & PowerPoint.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Conduent Call Center
10.2024 - Current
Title Clerk / Admin Administrator
Auto Highline
02.2024 - Current
Valet Attendant
PMC Valet
10.2023 - 02.2024
Customer Service Representative
Wayfair
10.2021 - 05.2022
Prior Authorization Specialist
CCS Medical
10.2020 - 08.2021
Diploma - B & F Magnet Program
Miami Jackson Sr. High