Alisha Howard
Breese,IL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and preparing treatment rooms for examinations. Empathetic, effective and motivated professional combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
CMA
Highland Pediactrics
Highland, IL
10.2023 - 05.2024
- Documented all activities accurately into electronic medical records system.
- Provided support in the development of treatment plans for patients under the direction of a physician.
- Responded quickly to emergency situations according to established protocols.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
- Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
- Participated actively in team meetings discussing new developments in medicine or changes in policies and procedures.
- Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
- Answered phones promptly; responded professionally to inquiries from patients or family members.
- Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Administered injections per physician orders while adhering to all safety guidelines.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted patient interviews to gather medical history, chief complaints, and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
CNA
Highland Healthcare & Rehab Center
Highland, IL
02.2022 - 08.2023
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Documented patient care services by charting in designated areas.
- Educated patients on self-care techniques that would help them maintain their independence.
- Transported residents within the facility as needed.
- Monitored food intake and output as directed by nursing staff.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Used mobility devices to transport patients.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Supported non-ambulatory residents in range of motion exercises.
- Helped residents walk with or without self-help devices.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Observed and reported unusual symptoms and changes to charge nurse.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Documented activities and recorded information in EMR system.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Warehouse Packer
Arrow Group
Breese, IL
01.2021 - 06.2022
- Properly assembled boxes and crates to protect materials during transportation.
- Performed assembly line duties of boxing parts.
CNA
Highland Healthcare & Rehab Center
Breese, IL
07.2019 - 01.2021
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Documented patient care services by charting in designated areas.
- Educated patients on self-care techniques that would help them maintain their independence.
- Transported residents within the facility as needed.
- Monitored food intake and output as directed by nursing staff.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided emotional support to family members during difficult times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Performed vital sign assessments, such as taking blood pressure and temperature.
CNA
Clinton Manor Living Center
Breese, IL
07.2018 - 05.2019
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Documented patient care services by charting in designated areas.
- Educated patients on self-care techniques that would help them maintain their independence.
- Transported residents within the facility as needed.
- Answered patient call lights promptly and responded to requests appropriately.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Provided emotional support to family members during difficult times.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Education
Certificate - Medical Assisting
Herzing University
Dearborn, MI08-2023
Certificate - Nursing Assistance
Kaskaskia College
Centralia, IL10-2017
Skills
- Fixed Asset Management
- Intercompany Transactions
- Accrual Accounting
- Revenue Recognition
- Cash Flow Forecasting
- Depreciation Schedules
- Medical Terminology
- Patient-focused care
- Patient Scheduling
- Procedure Assistance
- HIPAA Compliance
- Data Entry
- Valid IL driver's license
- Specimens collection and processing
- Communicating with patient families
- Appointment Setting
- Insurance Verification
- Compassionate
- Vital Sign Monitoring
- Stocking supplies
- Patient Feeding
- Understanding of medical laws
- Sterilization techniques
- Quick problem solver
- Patient skin and nail care
- Patient-handling equipment
- Venipuncture and phlebotomy
- First Aid
- EKG set up and monitoring
- Sterile technique
- Certified in Basic Life Support (BLS)
- Immunization Administration
- Equipment Sterilization
- Preparing specimens and samples
- Medical Records Management
- Calm and level-headed under duress
Affiliations
- I enjoy reading, being with my family, hanging out at the club house, fishing.
References
References available upon request.
Timeline
CMA
Highland Pediactrics
10.2023 - 05.2024
CNA
Highland Healthcare & Rehab Center
02.2022 - 08.2023
Warehouse Packer
Arrow Group
01.2021 - 06.2022
CNA
Highland Healthcare & Rehab Center
07.2019 - 01.2021
CNA
Clinton Manor Living Center
07.2018 - 05.2019
Certificate - Medical Assisting
Herzing University
Certificate - Nursing Assistance
Kaskaskia College
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