Alisha Howse
N
Summary
Energetic, motivated Manager with highly organized nature and skills in balancing needs of clients in both personal and professional capacities. Well-organized and dependable with excellent leadership skills.
Overview
12
12
years of professional experience
Work History
Salon Manager Stylist
Fantastic Sam's Cut & Color
Hermitage, TN
07.2015 - Current
- Scheduling Staff
- Payroll
- Hiring and Training
- Enforcing Policy
- Built long-term relationships with clients through effective selling, dynamic response and skills.
- Mentored and coached new staff members by giving positive feedback and constructive criticism.
- Completed all timesheets, inventory and over/short reports documentation on time.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Checked inventory for required supplies, including Retail products and Consumable goods and made lists for Assistant Manager and Stylist, documenting needed cleaning products.
- Responded quickly to customer concerns and complaints, typically within two business days.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Assistant Store Manager
Fantastic Sam's Of Tennessee
Nolensville, TN
05.2013 - 06.2015
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Trained nine employees in inventory practices, POS systems and product knowledge, contributing to increase in customer satisfaction ratings.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Stylist
Fantastic Sam's
Nashville, TN
10.2012 - 04.2013
- Greet guest
- Answer phones
- Maintain a clean station
- Provide services
- Sell Products
Education
Cosmetology
Miller Motte Technical College
Nashville, Tn07.2012
BBA - Management
Trevecca Nazarene University
Nashville, TN05.2010
Skills
- POS systems operations
- Sales strategies
- Customer relations
- Issue resolution
- Leadership development
- Driving business growth
- Creating store processes
- Store growth planning
- Employee scheduling
- Employee training
- Dedicated team player
- Inventory control procedures
- Basic clerical knowledge
- Superb sales professional
- Strong communication skills
- Cash handling accuracy
- Positive outlook
- Excellent time management
Timeline
Salon Manager Stylist
Fantastic Sam's Cut & Color
07.2015 - Current
Assistant Store Manager
Fantastic Sam's Of Tennessee
05.2013 - 06.2015
Stylist
Fantastic Sam's
10.2012 - 04.2013
Cosmetology
Miller Motte Technical College
BBA - Management
Trevecca Nazarene University
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