Alisha L. Hunt
Jackson,TN
Summary
I'm an open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. One who is a driven professional successful at merchandising products and attracting loyal customers through personalized services. Understanding customers' needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles. However, with a leadership skill to get the task done on time attitude and facing very situation with great intentions to solve or have a great happy ending!
Overview
9
9
years of professional experience
Work History
Retail Sales Specialist
Charter Communications Inc
Jackson, TN
03.2020 - Current
- Implemented store policies regarding returns, exchanges, warranties and security procedures.
- Handled customer complaints in a professional manner, responding quickly to resolve issues.
- Maintained an organized work environment to ensure efficient customer service.
- Prepared reports on daily sales figures for review by senior managers.
- Monitored sales performance against targets set by management team.
- Participated in team meetings to discuss strategies for achieving business goals.
- Operated the cash register to process payments from customers.
- Utilized POS system to process payments quickly and accurately.
- Advised customers of current promotions and discounts available for purchases.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Developed strong relationships with customers through excellent customer service skills.
- Built rapport with customers through friendly conversations about their shopping needs.
- Promoted additional services such as loyalty programs or delivery options.
- Provided training support for new employees on sales techniques and operational procedures.
- Performed inventory checks to identify any shortages or discrepancies in stock levels.
- Created displays to promote new products or special offers available in-store.
- Assisted in stocking shelves with merchandise and maintaining a neat store appearance.
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Organized promotional activities such as contests or giveaways to increase customer engagement.
- Processed online orders using the Point of Sale system accurately and efficiently.
- Analyzed customer feedback data to identify areas of improvement within the store.
- Maintained accurate records of all transactions for inventory control purposes.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Worked with off-site locations to find desired items for customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Processed payments and maintained accurate drawers to meet financial targets.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Implemented ongoing staff development to help employees achieve better growth potential.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Received and processed cash and credit payments for in-store purchases.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Initiated friendly conversation with customers to determine level of assistance required.
- Created price tags and merchandise signs for new items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Cross-sold products and services to increase average transaction value.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Assisted in the preparation and execution of physical inventory counts.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Addressed customer questions and concerns regarding products and services.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Used product knowledge to suggest items to match client needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
Hospitality Office Manager
Days Inn By Wyndham
Jackson, TN
07.2015 - 01.2019
- Assisted with the preparation of budgets, forecasts and financial statements.
- Monitored inventory levels and placed orders when needed.
- Supervised staff members, organized schedules and delegated tasks.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Developed and implemented office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained filing system for records, correspondence and other documents.
- Processed payroll accurately ensuring all employees were paid on time.
- Ensured compliance with applicable laws regarding employment practices.
- Provided training to new hires on office policies and procedures.
- Assisted in recruiting, onboarding and training new employees.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Assisted in developing budgets for departmental expenses.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained confidential records relating to personnel matters.
- Provided administrative support to management team including preparing reports and presentations.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Developed effective communication strategies between departments within the organization.
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed files and records to obtain information and respond to requests.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coded and entered daily invoices with in-house accounting software.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed office inventory and placed new supply orders.
- Used judgment and initiative in handling confidential matters and requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Interpreted and communicated work procedures and company policies to staff.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office budget to handle inventory, postage and vendor services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Managed, scheduled and coordinated office functions and activities for employees.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created and managed budgets for travel, training, and team-building activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored sales performance against budget objectives and took appropriate action when necessary.
- Researched new products or services that could be introduced to enhance the guest experience.
Education
GED -
Tennessee College of Applied Technology
Jackson, TN09-2011
Skills
- Sales expertise
- Marketing Strategies
- Partner collaboration
- Staff Oversight
- Negotiation and Persuasion
- Training and mentoring
- Cash Handling Accuracy
- Effective communication abilities
- Financial goals
- Sales Forecasting
- Store display management
- Loss Prevention
- Customer loyalty cultivation
- Promotional Event Execution
- Brand representation capacity
- Computer literacy competency
- Team Collaboration Aptitude
- Time Management Capabilities
- Cross-selling techniques familiarity
- Multitasking efficiency
- Attention to Detail Focus
- Interpersonal relationship building
- Conflict Resolution Strategies
- Loss prevention awareness
- Store maintenance understanding
- Returns and Exchanges Handling
- Product Knowledge Expertise
- Problem-solving competence
- Upselling Techniques Mastery
- Fashion sense and styling
- Visual Merchandising Proficiency
- Organizational Skills Development
- Money Handling
- Display Setup
- Regulatory Compliance
- Order Processing
- Customer Service
- Customer Assistance
- POS System Operation
- Interpersonal and written communication
- Sales Goals Attainment
- Phone Etiquette
- Transaction Processing
- Retail merchandising expertise
- Store Opening and Closing
Timeline
Retail Sales Specialist
Charter Communications Inc
03.2020 - Current
Hospitality Office Manager
Days Inn By Wyndham
07.2015 - 01.2019
GED -
Tennessee College of Applied Technology