Alisha Jackson
North Las Vegas,NV
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Lead Security Officer
Guard Systems Inc
10.2019 - 05.2021
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration on security-related matters.
- Reduced response times to incidents through rigorous training exercises and efficient resource allocation.
Call Center Representative
Walt Disney World Resort
02.2014 - 07.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Cashier
Walt Disney World Resort
11.2012 - 02.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
MBA - Business
Fremont University
Cerritos, CA05-2021
Bachelor of Arts - Business Leadership
Fremont University
Cerritos, CA06-2019
Skills
- CCTV Monitoring
- Physical Security
- Surveillance techniques
- Access Control
- Problem-solving skills
- Customer Support
- Customer Service
- Data Entry
Timeline
Lead Security Officer
Guard Systems Inc
10.2019 - 05.2021
Call Center Representative
Walt Disney World Resort
02.2014 - 07.2017
Cashier
Walt Disney World Resort
11.2012 - 02.2014
MBA - Business
Fremont University
Bachelor of Arts - Business Leadership
Fremont University
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