Alisha Jones
Woodbridge,VA
Summary
Highly motivated professional with 4 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with business partners, colleagues, and clients while managing administrative, marketing, and customer relations requirements. Comfortable working collaboratively in a team environment, and independently as a manager and leader. Applies business acumen and experience to devise comprehensive action plans, and exercises decisive judgment and critical-thinking to meet organizational objectives.
Overview
21
21
years of professional experience
Work History
Senior Living Advisor
Assisted Living Locators
Woodbridge , VA
03.2019 - 02.2024
- Senior Living Advisor, job is to assist families in locating suitable homes within senior living communities. These communities may include independent living, assisted living, and memory care facilities.
- Performed comprehensive assessments that encompasses health, finances, location, and type of room or suite available.
- Engaged in marketing activities and secured contracts with senior communities, group homes, rehabilitation centers, physician offices, and hospitals.
- Utilized strong communication skills to initiate conversations with potential residents and successfully identify their needs and preferences.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Networked to build client base and promote products to new and existing clients.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Kept records for production, inventory, income and expenses.
- Resolved issues quickly through meticulous research and quick decision-making.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Educated local community residents about available health and wellness resources.
- Guided clients through transition to independent living within community.
- Made referrals to utilize community resources for resident's needs.
Sales Associate
Old Navy
Mount Pleasant , SC
12.2010 - 05.2011
- Performed sales floor functions, such as greeting and assisting customers as well as identifying inventory requisites.
- Created sales and customer relationship opportunities by utilizing keen communication and interpersonal capabilities.
- Maintained store standards to enhance the customer shopping experience.
- Directly contributed to the functional capabilities of the work environment by providing guidance and instruction to colleagues in a comprehensive, respectful manner.
- Facilitated the processes necessary to locate or procure merchandise based on customer needs and desires.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions and offered product advice.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Target Corporation Co.
Overnight Stocker
Chicago , Illinois
09.2003 - 08.2004
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Maintained an orderly appearance at all times throughout the store.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Followed instructions to properly arrange merchandise items.
- Picked up boxes and related trash from sales floor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Checked shelves in department to determine replenishment needs.
- Updated pricing and sales signs to promote merchandise.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Read orders to verify attributes and quantities of merchandise.
- Placed products on conveyors for final wrapping and shipment.
Styles by Leslie Salon
Leslie Holmes
Chicago , IL
07.2003 - 08.2004
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Greeted customers and provided them with information about services.
- Assisted stylists in shampooing, conditioning, and styling hair for clients.
- Provided excellent customer service at the reception desk by answering phone calls and scheduling appointments.
- Cleaned brushes, combs, clippers, shears, and other tools used by stylists throughout the day.
- Helped customers select appropriate products for their hair type or desired style.
- Managed retail space including restocking shelves with product inventory when needed.
- Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
- Checked in customers for appointments and notified stylists of clients' arrival.
- Processed payments, took appointments and assisted with management of flow of patron visits when needed.
- Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.
Education
Associate of Science - Associate of Science in Medical Billing and Coding
Colorado Technical University
Colorado Springs, CO12.2009
Skills
- Contract Negotiation
- Customer Service
- Self-Directed
- Communication Skills
- Contract Management
- Strategic Decision-Making
- Professional Networking
- Issue Resolution
- Sales Oversight
- Bookkeeping
- Business Marketing
- Customer Relations
- Driven and Determined
- Verbal and Written Communication
Timeline
Senior Living Advisor
Assisted Living Locators
03.2019 - 02.2024
Sales Associate
Old Navy
12.2010 - 05.2011
Target Corporation Co.
Overnight Stocker
09.2003 - 08.2004
Styles by Leslie Salon
Leslie Holmes
07.2003 - 08.2004
Associate of Science - Associate of Science in Medical Billing and Coding
Colorado Technical University
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