Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisha Jones

Philadelphia,PA

Summary

Driven professional with experience at Mitchell Bros Theater, adept in customer service and patient care. Excelled in conflict resolution and personal hygiene assistance, enhancing client satisfaction and independence. Demonstrated problem-solving abilities and active listening, achieving increased loyalty and safety. Skilled in housekeeping and customer relations, committed to delivering top-notch service and care. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Caring Job Title dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.

Overview

24
24
years of professional experience

Work History

Home Health Aide

Intregrative
06.2024 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Customer Service Representative

Mitchell Bros Theater
07.2000 - 09.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Delco
Philadelphia, PA
05.2022

Skills

  • Patient Care
  • Meal Preparation
  • Personal Hygiene Assistance
  • Feeding Assistance
  • Vital signs monitoring
  • Bathing Assistance
  • Housekeeping
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations

Timeline

Home Health Aide

Intregrative
06.2024 - Current

Customer Service Representative

Mitchell Bros Theater
07.2000 - 09.2007

GED -

Delco
Alisha Jones