Summary
Overview
Work History
Education
Skills
Timeline
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Alisha Kamara

Alisha Kamara

Germantown,MD

Summary

Highly skilled professional experienced in supporting club/ restaurant operations. Keen ability to anticipate guest needs and provide personalized service. Maintained communication while working closely in team with servers, hosts and managers. Skilled in upselling premium bottles, creating memorable guest experiences, and managing multiple tables simultaneously. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Overview

4
4
years of professional experience

Work History

Dental Assistant

Rubinstein Dentistry
Rockville, MD
02.2024 - Current
  • Delivered high-level customer service by greeting and assisting patients, ensuring a welcoming and professional experience in a fast-paced setting.
  • Multitasked between front desk responsibilities, patient needs, and administrative task
  • Developed rapport with patients, creating a welcoming atmosphere to foster long-term relationships, and encourage repeat visits.
  • Handled high-volume cash and card transactions, invoices, and maintained financial accuracy.
  • Assisted in up-selling products and services, recommending treatments, and packages to patients.

Cocktail Waitress

Safari lounge
Charlotte, NC
07.2022 - 12.2023
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Built relationships with vip guest to encourage repeat business and enhance customer loyalty
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Anticipate the needs of high-spending client by offering customized drink recommendations, premium bottle presentations, and luxury service add-ons
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Efficiently manage multiple tables, ensuring timely service, bottle presentations, and customer satisfaction in a high-energy lounge setting

Sales Representative/Manager's Assistant

Sally Beauty
Germantown, MD
06.2021 - 12.2022
  • High-volume cash handling & secure payment processing
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained polite and professional demeanor to customers to encourage inquiries and order placements.
  • Created and maintained a welcoming atmosphere for all guests.
  • Developed rapport with regular customers to encourage repeat business.
  • Maximize sales opportunities by reading customer cues, and strategically suggesting high-end products and additional items.

Education

Hagerstown Community College
Hagerstown, MD

Skills

  • Customer service
  • Cash handling
  • Relationship building
  • Sales techniques
  • Team collaboration
  • Menu memorization
  • Promotional skills
  • Effective upselling techniques
  • High energy levels
  • VIP guest relations
  • Basic mixology

Timeline

Dental Assistant

Rubinstein Dentistry
02.2024 - Current

Cocktail Waitress

Safari lounge
07.2022 - 12.2023

Sales Representative/Manager's Assistant

Sally Beauty
06.2021 - 12.2022

Hagerstown Community College

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Alisha Kamara