Alisha Kern
Sonora,CA
Summary
Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Waitress, Front of House
Diamondback Grill
Sonora, CA
07.2025 - Current
- Provided exceptional customer service to enhance dining experience.
- Took food and drink orders accurately and efficiently.
- Delivered food and beverages promptly to tables.
- Maintained cleanliness of dining area and utensils throughout service.
- Collaborated with kitchen staff to ensure timely order preparation.
- Handled cash and processed payments with precision.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Registrar
Sonora Union High School
08.2021 - 06.2023
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Coordinated orientations, registration sessions and social events for new students.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Participated in the development of institutional policies related to registration, grading, and graduation requirements, ensuring a consistent approach across all departments.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- Updated computer system with latest information to keep records current and accurate.
- Verified paperwork accuracy and checked for completion prior to processing.
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Reduced errors in transcript processing through careful attention to detail while entering grades into the system.
Funeral Director
Turlock Memorial Park and Funeral Home
02.2017 - 08.2021
- Greet and meet with families to arrange and conduct funeral and memorial ceremonies in a professional, organized, and caring manner
- Constant communication with families of the deceased to coordinate and assist with funeral service and visitation
- Ensure adherence to all professional, municipal, provincial/state, and federal licensing authority, regulations, and rules applicable to the provision of funeral services
- Keep close communication, relationship, and professional with all coworkers, cemetery staff, insurance companies, and any other associating members of the Funeral Industry
- Take all forms of payments, post payments, and reconcile each case at the end of the month
- Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits, and pension, pre-arrangements for next of kin
- Office duties such as operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system
- Answering phones, taking messages, transferring calls on multi-line phone system
- Preparing reports as necessary and participating in staff meetings.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Server/Bartender/FOH
Buffalo Wild Wings
Turlock, CA
09.2015 - 02.2017
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed customer orders using point-of-sale systems for accurate billing.
- Trained new servers on menu items and service procedures effectively.
- Maintained cleanliness and organization of dining area for guest satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Administrative Assistant
BelKorp Ag- John Deere
11.2015 - 02.2017
- Administrative assistant/Secretary to Store manager, Parts Manager, Sales Manager
- Office management, answers multiline phones, Account reconciliation, daily report management for parts department, all financial and check posting for Sales Department and Parts Accounts Payable, Accounts Receivable for all customers/vendors
- Daily deposits to bank, took all payments in cash and deposited into safe
- Gave receipts and account standings, took loan applications and processed through John Deere Financial
- General Ledger posting, greeting customers, vendor management, all office supplies, calendar management
- Process incoming and outgoing mail
- Resolve parts ordering errors and returns
- Monthly Reports for 'Company Improvement' presented to CEO
- Input payroll hours and PTO time bi-weekly
- Ordered and maintained all office supplies/break room supplies for dealership.
Receptionist/Catering Supervisor
Hilmar Cheese Company
10.2014 - 10.2015
- Main contact with all incoming customers, answer phones, file papers, and take phone orders
- Building gift baskets for the Visitor Center
- Dealing with deadlines and meeting the managers' expectations
- Receiving cash, credit card, and employee card payments
- Taking shipping orders from FedEx and keeping them organized and together
- Manage the team to keep things organized on the calendar
- In the catering department, I worked closely with customers and event coordinator, keeping events organized.
Main stylist/ Assistant manager
Great Clips
02.2010 - 10.2012
- Successfully managed the activities of 6-7 team members in multiple locations
- Handled bank deposits and drops, Monitored the daily activities of 60+ customer
- Improved service quality and increased sales by developing a strong knowledge of the company's products and services
- Interviewed, hired and trained new quality new hairstylists
- Provided detailed monthly departmental reports and updates to my owner, had daily phone call meetings
- Addressed negative customer feedback immediately when involving a bad haircut
- Made all Daily bank deposits to bank, posted reconciled monthly reports to Owner
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Maintained the front desk and reception area as well as managed the teams work schedule, working around requested time off, busy times of the day and sick time
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Managed the day-to-day calendar for the company's owner
- Received and distributed faxes and mail in a timely manner.
Education
High School Diploma -
Turlock High School
Turlock, CA06.2008
No Degree - Early Childhood Education
Modesto Junior College
Modesto, CASkills
- Maximum organization
- Time management
- Multitasking Abilities
- Professional and mature
- Strong problem solver
- Dedicated team player
- Strong interpersonal skills
- Enrollment Management
- Proofreading
- Mail management
- Records Management
- Schedule management
References
Professional and Personal Available Upon Request
Timeline
Waitress, Front of House
Diamondback Grill
07.2025 - Current
Registrar
Sonora Union High School
08.2021 - 06.2023
Funeral Director
Turlock Memorial Park and Funeral Home
02.2017 - 08.2021
Administrative Assistant
BelKorp Ag- John Deere
11.2015 - 02.2017
Server/Bartender/FOH
Buffalo Wild Wings
09.2015 - 02.2017
Receptionist/Catering Supervisor
Hilmar Cheese Company
10.2014 - 10.2015
Main stylist/ Assistant manager
Great Clips
02.2010 - 10.2012
High School Diploma -
Turlock High School
No Degree - Early Childhood Education
Modesto Junior College