Alisha Kidd
Springfield,MO
Summary
Versatile and diligent, with a proven track record in client relationship management and adaptability from roles at Care.com Inc and other notable companies. Excelled in environments requiring attention to detail and strong communication skills, enhancing customer satisfaction and operational efficiency. Achieved significant improvements in pet wellness and delivery timeliness, demonstrating a commitment to excellence and teamwork.
Overview
6
6
years of professional experience
Work History
Dogsitter
Care.com Inc
02.2023 - 12.2024
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Followed pet care instructions, dietary needs, and medication requirements.
- Communicated professionally with pet owners via phone, email, and text.
- Gave animals proper attention to promote secure environment in owner's absence.
Delivery Driver
DoorDash
01.2022 - 11.2023
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Team Member
Braum's Ice Cream & Dairy Store
10.2021 - 05.2022
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Self-motivated, with a strong sense of personal responsibility.
Team Member
Braum's Ice Cream & Dairy Store
08.2019 - 02.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
McDonald's Restaurant
04.2019 - 07.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Recorded orders by answering customer questions and entering requests in system.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Hillcrest High School
Springfield, MO05-2021
Bachelor's - Psychology
Southern New Hampshire University
Manchester, NH10-2028
Skills
- Following pet care instructions
- Client relationship management
- Product knowledge
- Written and verbal communication
- Order taking
- Guest services
- Adaptability and flexibility
- Stress management
- Attention to detail
- Multitasking and organization
Timeline
Dogsitter
Care.com Inc
02.2023 - 12.2024
Delivery Driver
DoorDash
01.2022 - 11.2023
Team Member
Braum's Ice Cream & Dairy Store
10.2021 - 05.2022
Team Member
Braum's Ice Cream & Dairy Store
08.2019 - 02.2020
Team Member
McDonald's Restaurant
04.2019 - 07.2019
High School Diploma -
Hillcrest High School
Bachelor's - Psychology
Southern New Hampshire University
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