Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisha Kirchgessner

Jeffersonville,IN

Summary

Dynamic leader with a proven track record at Parrallon, adept in strategic planning and team motivation. Excelled in enhancing team performance and fostering relationships, achieving notable improvements in customer satisfaction. Skilled in operations management and effective communication, my motivational leadership style has consistently driven success and personal development across diverse teams.

Overview

13
13
years of professional experience

Work History

Nesting Coach

Parrallon
Jeffersonville, IN
02.2023 - Current
  • Mentored team members in order to build confidence and foster a supportive environment.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Established appropriate disciplinary actions when necessary according to established policies.
  • Organized and led team meetings to set goals, discuss strategies, and review performance.
  • Provided guidance to participants in order to help them develop their skills and achieve desired goals.
  • Analyzed performance data to identify areas of improvement for individuals or teams.
  • Fostered a positive and motivational environment to boost team morale and cohesion.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.

Customer Service Representative

Parrallon
Jeffersonville, IN
11.2021 - 02.2023
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Mentored junior team members and managed employee relationships.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Updated databases with new and modified customer data.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer complaints promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Customer Service Representative

Spectrum
Louisville, KY
04.2021 - 10.2021
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Collected deposits or payments and arranged for billing.
  • Provided accurate information about products and services to customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

9947 Customer Service Advisor

Parrallon
Louisville, Kentucky
03.2019 - 03.2021
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Consulted with customers regarding needs and addressed concerns.
  • Researched account information when necessary to resolve customer issues quickly.
  • Provided customer service by responding to inquiries and resolving problems in a timely manner.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Researched resolutions, contacted necessary departments and responded to customer by phone.
  • Ensured compliance with company policies and procedures when interacting with customers.
  • Updated databases with new and modified customer data.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with other departments to ensure quality service delivery for customers.
  • Adhered to company policies and procedures when handling customer inquiries or complaints.
  • Identified customer needs and offered solutions to enhance the customer experience.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Audited customer account information to identify issues and develop solutions.
  • Provided feedback from customers to management team for further review.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Stayed within call-time limits by applying active listening skills and building rapport.
  • Managed complex customer accounts requiring special attention or escalation.
  • Participated in regular training sessions to stay abreast of new products and services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Performed administrative tasks such as data entry into internal systems.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Ensured compliance with all applicable laws regarding consumer protection.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Processed payments accurately according to company policies and procedures.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Reviewed current processes and procedures for accuracy and efficiency improvements.
  • Mentored junior team members and managed employee relationships.

Service Unit

Parrallon
Louisville, Kentucky
02.2015 - 03.2019
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Coached employees on proper use of equipment and tools used for delivering services.
  • Consulted with staff on resolution of complex service issues.
  • Resolved escalated customer complaints in a timely manner.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Updated and maintained databases with current information.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Called insurance companies to verify insurance and send it over to be billed.
  • On loan to mail team and Texas Service Unit.

Cashier

Target
Clarksville, IN
06.2012 - 03.2016
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customers' questions and provided information on store procedures or policies.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Helped with purchases and signed customers up for rewards program.
  • Maintained work area and kept cash drawer organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Discounted purchases by scanning and redeeming coupons.
  • Ensured compliance with all safety regulations within the store environment.
  • Followed company security procedures for handling large sums of money.
  • Answered phone calls to assist customers with questions and orders.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Worked closely with front-end staff to assist customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Collected payments and provided accurate change.
  • Performed other duties as assigned by management.
  • Processed sales transactions to prevent long customer wait times.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Bachelor of Science - Healthcare Management

Southern New Hampshire University
Hooksett, NH
11-2024

Associate of Applied Science - Veterinary Science

Brown Mackie College
Louisville
08-2013

Skills

  • Agenda planning
  • Group facilitation
  • Strategic planning
  • Performance improvements
  • Performance evaluation
  • Ethics and integrity
  • Team discipline management
  • Building relationships
  • Meeting facilitation
  • Operations management
  • Feedback delivery
  • Effective communication
  • Coaching techniques
  • Team Training
  • Team motivation
  • Empathy development
  • Motivational
  • Personal development
  • Motivational leadership style
  • Team development

Timeline

Nesting Coach

Parrallon
02.2023 - Current

Customer Service Representative

Parrallon
11.2021 - 02.2023

Customer Service Representative

Spectrum
04.2021 - 10.2021

9947 Customer Service Advisor

Parrallon
03.2019 - 03.2021

Service Unit

Parrallon
02.2015 - 03.2019

Cashier

Target
06.2012 - 03.2016

Bachelor of Science - Healthcare Management

Southern New Hampshire University

Associate of Applied Science - Veterinary Science

Brown Mackie College

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Alisha Kirchgessner