Alisha Kizim
Ridgefield,WA
Summary
Detail-oriented, hardworking, and reliable employee with a quick learning ability. Authorized to work in the US for any employer. Dedicated Patient Representative committed to providing exceptional support to patients by offering accurate information on insurance coverage, finance options, and documentation requirements. Proficient in scheduling and database management to ensure efficient communication and minimize correspondence backlogs. Skilled at identifying client needs and concerns to enhance engagement strategies and overall service. A detail-oriented team player with excellent organizational skills, capable of handling multiple projects simultaneously with a high level of accuracy.
Overview
17
17
years of professional experience
Work History
Patient Services Representative
The Vancouver Clinic
09.2021 - Current
- Facilitated patient check-ins and payment paperwork.
- Use Epic software to schedule appointments.
- Took copayments and compiled daily financial records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Work in specialty care and primary care
- Work with TPL and Work Comp
Patient Access Representative
Legacy Salmon Creek Medical Center
04.2023 - 07.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Barista/Cashier
Fred Meyer
06.2008 - 09.2021
- Provide the best customer experience to gain repeat customers
- Have a clean and well maintained work area free of distractions
- Handle money frequently. Keep up with my industries ever-changing environment.
Education
GED -
Clark College
Vancouver, WASkills
- WC, TPL and Urgent care Experience
- Ability to work alone or group setting
- Medical records
- Barista Experience
- Food Service
- Food Safety
- Strong interpersonal and communication skills
- Insurance Company Knowledge
- Hospital Security
- Electronic Health Records Systems
- Patient Health Information Access
- Patient Admission
- Paging Systems
- Insurance Verification
Timeline
Patient Access Representative
Legacy Salmon Creek Medical Center
04.2023 - 07.2023
Patient Services Representative
The Vancouver Clinic
09.2021 - Current
Barista/Cashier
Fred Meyer
06.2008 - 09.2021
GED -
Clark College
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