To obtain a challenging position that utilizes my skills in sales, marketing and customer service in an organization that offers opportunity for personal and professional growth.
Work History
Lingerie and Beauty Category Manager
15 Years
Victoria’s Secret | 08.2011 - Current
Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and growth.
Owns results for Lingerie and Beauty categories totaling 75% of overall store sales.
Analyzes customer experience reports and insights to mobilize the team accordingly.
Manages and resolves customer relationship issues.
Owns talent management lifecycle of 15 direct reports including retention, career development, succession planning and recognition.
Develops and executes compelling visual merchandising strategies, floorsets and presentation standards to effectively impact and optimize assigned categories.
Sales Floor Team Leader
18 Years 3 Months
Target | 05.2008 - Current
Champion and ensure Target brand presentation is consistent in all clothing departments.
Ensure team is following company guidelines and implementing corporate initiatives regarding presentation, merchandising and signing.
Supervise and train team members to achieve company sales and service goals.
Demonstrate leadership by providing honest feedback, coaching, mentoring and recognition.
Monitor team members daily schedules to achieve compliance with DOL regulations and meet labor forecast.
Collaborate and build relationships with external vendors to ensure product is available within Target presentation guidelines.
Assistant Manager
1 Year 3 Months
Abercrombie & Fitch | 11.2006 - 02.2008
Maintain visual standard by delegating tasks to improve areas identified during daily audits.
Adhere and uphold staff to company guidelines in personal appearance and values of conduct.
Coach, train and motivate staff members on store operations information by providing feedback and effectively communicating their team role.
Listen and resolve customer concerns.
Experience working in a fast paced environment with a diverse group of people.
Knowledgeable on how to acquire staff satisfaction while ensuring a positive guest experience.
Assistant Salon Coordinator
2 Years 7 Months
Carmen! Carmen! Salon e Spa | 03.2004 - 10.2006
Conduct daily operations that parallel the established procedures set to fulfill client needs.
Ensures schematic adherence with Aveda’s layouts.
Involved in coaching new team members on guest care, policies, attendance, retail sales, terminology and awareness.
Assist with retail promotion leading to a successful sales average.
Education
B.S. Business Administration - Marketing
Appalachian State University | Boone, North Carolina | 12.2003
National Sales and Category Manager at WR Carpenters Group of Company - Globe and No.1National Sales and Category Manager at WR Carpenters Group of Company - Globe and No.1