Alisha Konishi

• Align new HR services and service delivery model to ensure positive employee experiences
• Collaborate, Create and Stand-up HR global processes across 27 countries to streamline efficiencies
• Project Manage HR Projects and influence with appropriate stakeholders and executives
• Provide guidance on Workday and ServiceNow best practices when designing new HR processes

Key Outcomes

• Created end to end process for leave of absences to move to offshore delivery team
• Worked across three different time zones to enhance and create streamlined and efficient incentive peer award nomination program
• Collaborated with COE's with annual review cycles . Created and Implemented corrections E-form to reduce overall AR timeline.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments

• Align organizational mission and goals in partnerships with management and supervisors to deliver results and ensure employees achieve success
• Implement long-term growth initiatives by developing leadership capabilities of managers and implementing various strategies to improve overall productivity
• Consult with leaders during challenging situations, providing HR guidance for effective conflict resolution that improves work relationships and builds morale
• Maintain in-depth knowledge of company guidelines and legal requirements, partnering with legal department to ensure regulatory compliance with government labor laws and reducing legal risks
• Analyze trends and metrics regarding company's overall recruitment, retention, and productivity targets, utilizing central HR resources to develop solutions, programs, and policies
• Partnered with diverse groups of managers ranging from engineers, commercial operations, and sales to recruit, retain, and promote effective teams

Key Outcomes

• Created DE&I initiative for managers to share resources and trainings in team meetings
• Streamlined hiring process for contractor workforce after reviewing feedback from vendor and managers and identifying pain points; created process documentation to provide clarity
• Conducted compensation analysis of technician employees, utilizing market analysis to identify pay disparities, increase pay, and improve retention packages
• Utilizing Gallup StrengthsFinder, coached teams to blend individual strengths and guided teams to implement strategies for effective teamwork and collaboration
• Created newsletter for client group highlighting upcoming HR initiatives and leadership resources.

• Led and support HR generalists, focusing on effective training, coaching and development to create subject matter experts on topics throughout employee life cycle experience
• Partnered with leaders on implementation on business decisions and best practices
• Identify, initiate, resource, and execute opportunities for process, systems, and tools enhancements
• Partner with business leaders to influence employee acceptance of process improvements to accomplish overall business strategy
• Assure compliance with government employment and labor laws in programs, practices, policies, training, and actions
• Lead customer-driven approach, ensuring quality, consistency and accuracy when responding to over 75 employee inquiries per day, utilizing Workday and ServiceNow tools

Key Outcomes

• Created customer satisfaction survey within ServiceNow; maintained 90% overall satisfaction score, exceeding company target of 80%
• Improved IT process for offer letter form requests, transitioning from SharePoint into ServiceNow, working in collaboration with compensation and talent acquisition team
• Streamlined compensation sales addendum process, implementing IT solutions including AdobeSign to reduce communication required between managers, employees, and HR; agreements that previously required months to complete are now finalized in weeks
• Transitioned company onboarding of new hires to fully remote process through strategic collaboration, influencing COE's to amend current processes.

• Directed daily operations included in leading, motivating, and coaching team of over 55 employees
• Oversaw center's curriculum development; evaluate training activities, policy procedures to ensure adherence to licensing requirements
• Provided counsel and facilitates prompt and effective resolution of workplace conflict to address issues for employees and families in manner consistent with practices and legal considerations
• Utilized various conflict management techniques, including training, mediation, conflict coaching, etc
• Created process improvement using Excel for active waitlist with over 1,500 families listed to streamline process with multiple users
• Provide financial oversight of employee time, billing, and expenses; create financial reports for forecasting.