Alisha Kopp
Springfield,OH
Summary
Dynamic and dedicated professional with nearly 20 years of experience in retail leadership at PetSmart. Proven track record of building strong relationships with vendors, peers, team members, and customers, fostering loyalty and collaboration. Skilled in leading teams of up to 30 employees, with a focus on training and developing new talent into future leaders. Driven and loyal, with a commitment to continuous improvement and operational excellence.
Knowledgeable Store Leader with solid background in payroll processing and administrative tasks. Demonstrated ability to accurately manage payroll data and resolve discrepancies efficiently. Proven skills in using payroll software and maintaining employee records.
Experienced with payroll systems and regulatory compliance. Utilizes strong analytical skills to ensure accurate and timely payroll disbursements. Knowledge of payroll software and problem-solving capabilities, contributing to streamlined payroll operations.
Overview
24
24
years of professional experience
Work History
Store Leader
PetSmart
08.2011 - Current
- Lead store operations, managing a team of an average of 30 associates, ensuring high levels of customer service and operational efficiency.
- Train and develop new team members, fostering a culture of growth and collaboration, which has resulted in multiple team members advancing to leadership roles and managing their own stores.
- Develop and maintain strong relationships with vendors, resulting in improved supply chain processes and enhanced product offerings.
- Implement training programs that enhance team skills, driving a collaborative work environment and increasing employee retention and loyalty.
- Oversee financial transactions, ensuring accuracy in reporting and compliance with company policies.
- Utilize advanced Excel skills to analyze sales data and track performance metrics, driving strategic decision-making.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels in store.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Elevated team performance with motivational approach and excellent training abilities.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
Operations Manager
PetSmart
07.2005 - 08.2011
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Vet Technician
Springfield Animal Hospital
05.2001 - 09.2005
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Educated pet owners on preventative care measures to promote optimal animal health long term.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
- Maintained detailed records of animal health care and diagnostic treatments.
Education
No Degree - General Education
Clark State
SpringfieldSkills
- Payroll Management
- Team Leadership & Development
- Vendor Relationship Management
- Compliance & Regulatory Adherence
- Process Improvement
- Excellent Communication Skills
- Advanced Excel Proficiency
- Project Management
- Proficient in SAP
- Proficient in Kronos
- Strong mathematical skills
- Store operations
- Team management
- Employee engagement
- Payroll management
- Scheduling coordination
Accomplishments
- Proven Loyalty - 20 years dedicated to PetSmart
- Trusted for almost 30 years to handle administrative and payroll tasks.
- Trained , led, and Developed 7 managers while overseeing 4 departments simultaneously.
- Operated a store consistently ranked in top 5-20% of company performance metrics.
- Recognized within district for commitment to maintaining labor and payroll standards.
- Recognized at corporate, regional, and district levels for fostering a positive culture and solving daily challenges to support both team and customer needs.
Timeline
Store Leader
PetSmart
08.2011 - Current
Operations Manager
PetSmart
07.2005 - 08.2011
Vet Technician
Springfield Animal Hospital
05.2001 - 09.2005
No Degree - General Education
Clark State
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