Alisha Kough

• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
• Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
• Assisted with dilating patients or using eye medications when directed by optometrist.
• Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
• Acquainted patients with procedures and explained purpose of testing to establish consent.
• Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
• Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
• Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
• Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
• Contributed to practice growth by educating patients on the latest lens technologies and available frame styles.
• Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
• Enhanced patient understanding and compliance with treatment regimens through clear and empathetic communication.
• Implemented new inventory management system for optical aids, significantly reducing instances of stock shortages.
• Identified issues during preliminary exam and addressed concerns with physician.

Maintained client health data records within organizations electronic system.

Coordinated all medical appointments and transportation for clients.

Maintained documentation of all insurance, medications, and doctor’s orders.

Worked with medical personnel and caregivers to bridge to communication and implementation of all medical care.

Filed and reported death reports, reported medication mistakes, provided documentation to caregivers.

Answered phones and fielded questions for the nurse on staff as needed. Contacted medical staff when no nurse was available.