Work History
Education
Timeline
Overview
Work Availability
Generic
Alisha Lasbury-Stellabuto

Alisha Lasbury-Stellabuto

Student
Daytona Beach,FL

Work History

Proprietorship, Online sales, Marketing

Lastellas
Daytona Beach, FL
01.2020 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used coordination and planning skills to achieve results according to schedule
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out day-day-day duties accurately and efficiently.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, with ease.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed all financial transactions
  • Obtained and photographed all inventory
  • Advertised and marketed all products for online sales to various platforms
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Delivered products locations within specific timeframes.
  • Put together realistic budgets based upon costs and fees for successfully operating business
  • Developed and implemented marketing strategies to generate new customers and increase sales
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Supervised creation of exciting merchandise displays to catch attention of online customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Ran errands and provided general office support
  • Updated account information to maintain product availability.
  • Responded to customer requests for products, services, and company information.
  • Reached out to customers after completed sales
  • Handled customer inquiries and suggestions courteously and professionally.
  • Promptly responded to inquiries and requests from prospective customers.
  • Created and maintained detailed database to develop promotional sales.
  • Wrote engaging and successful marketing, advertising.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Housekeeping and Guest Service Representative

Extended Stay of America
Daytona Beach, FL
02.2024 - 07.2024
  • Assisted in the development of housekeeping policies and procedures, aligning them with industry best practices to ensure continuous improvement in service delivery standards.
  • Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
  • Implemented standardized checklists for staff use during room inspections, ensuring consistent quality across all guest accommodations.
  • Collaborated with front desk personnel to coordinate room assignments, ensuring prompt check-ins for guests upon arrival without delays due to room unavailability or cleanliness issues.
  • Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
  • Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Handled requests for extra linens, toiletries and other supplies.
  • Ensured timely completion of daily tasks through effective communication with team members and supervisors.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Estate Manager

Lasbury Estates LLC
Winter Park, FL
01.2005 - 07.2021
  • Hired and monitored preventative maintenance work to uphold the estates condition.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Maintained estates schedule and organized events.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Facilitated transportation when necessary
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Gained strong leadership skills by managing projects from start to finish.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects simultaneously.
  • Participated in projects, demonstrating an ability to work collaboratively and effectively
  • Managed supplies and equipment inventories and replenishments to meet the estates needs.
  • Identified issues, analyzed information and provided solutions to problems.
  • Oversaw daily operations of the estate, maintaining a well-organized environment conducive to comfort and productivity.
  • Maintained utmost discretion when dealing with sensitive information related to clients'' personal lives or business matters.
  • Established strong relationships with vendors and contractors, resulting in improved service quality for the estate.
  • Coordinated exceptional events and gatherings on the estate.
  • Hired and managed groundskeepers and maintenence ensuring professional and welcoming atmosphere.
  • Facilitated effective communication between family members residing on the property through weekly meetings that addressed concerns or updates about ongoing projects.
  • Handled iterenary arrangements for both domestic and international travel plans of estate owners or guests affiliated with the estate.
  • Managed estates budgets effectively, optimizing resources to meet short-term goals and long-term financial objectives.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Facilitated smooth communication between hired workers and property owners by acting as the primary point of contact for all concerns, providing prompt updates on any issues that arose.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.

Hostess, Certified Trainer, Retail and Merchandise

Joe's Crab Shack
Daytona Beach, FL
05.2019 - 04.2021
  • Assisted managers with quickly resolving service- and food-related issues.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Used cash registers and credit card machines to cash out customers.
  • Documented reservations and communicated changes to guests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Recorded available tables after seating each party using specialized seating software.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Took reservations and to-go orders by phone, and in house answered customer questions, and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Trained new hostesses on customer service, best practices, and restaurant policies to maintain high standards of service.
  • Updated table seating information to maintain customer rrotation.
  • Adhered customer service policies and procedures to meet and exceed industry service standards.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted guests and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Checked personal identifications during alcohol sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Stocked and organized displayed merchandise as required.
  • Performed cash, credit card and gift card transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used POS system to process sales, returns, online orders, enter orders, process payments, issue receipts, and gift card activations or payments.
  • Worked with managment in monitoring shopper and guest behavior avoid retail thefts and dine and dashing.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
  • Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
  • Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Education

Associates - Private Investigation Services

City College - Altamonte Springs
Altamonte Springs
Jun.2004 - Oct.2007

Associates - Paralegal Studies

Daytona State College
Daytona Beach, FL
10.2021 - Current

Timeline

Housekeeping and Guest Service Representative

Extended Stay of America
02.2024 - 07.2024

Associates - Paralegal Studies

Daytona State College
10.2021 - Current

Proprietorship, Online sales, Marketing

Lastellas
01.2020 - Current

Hostess, Certified Trainer, Retail and Merchandise

Joe's Crab Shack
05.2019 - 04.2021

Estate Manager

Lasbury Estates LLC
01.2005 - 07.2021

Associates - Private Investigation Services

City College - Altamonte Springs
Jun.2004 - Oct.2007

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

CREATE PROFILE
Alisha Lasbury-StellabutoStudent