Alisha Lasbury-Stellabuto
Daytona Beach,FL
Summary
Dynamic professional with a proven track record in social media marketing and customer service excellence, notably at Lastellas. Skilled in creating engaging listing'sthat enhancevisibility and drive lead generation, and sales. Complemented by strong problem-solving abilities and adaptability. Achieved significant improvements in audience engagement and customer satisfaction, demonstrating effective communication and leadership capabilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
20
20
Certification
Work History
Re-Sales and Online Marketing / Priortership
Lastellas
12.2019 - Current
- Increased lead generation through the creation of engaging social media campaigns and email marketing initiatives.
- Managed paid advertising campaigns on Google AdWords and Facebook Ads, maximizing return on investment.
- Curated engaging visual content for use across social media platforms, enhancing brand image and recognition.
- Developed a comprehensive social media strategy that grew follower counts across all channels while maintaining high levels of audience engagement.
- Oversaw numerous Type and Type social media profiles.
- Created customized marketing materials to increase product awareness.
- Crafted and implemented strategies to increase search visibility and website traffic.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
Housekeeper/ Guest Services Representative
Extended Stay of America
03.2024 - 07.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Family Estate Property Manager
Lasbury Estates Llc
02.2016 - 07.2023
- Handled complaints promptly and appropriately, calling in repairmen and contractors or other support services.
- Maintained positive owner relationships, ensuring clear communication and prompt resolution of any disputes or inquiries.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced owner satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance or contractors to ensure timely completion of repairs, minimizing downtime and maintaining the estate.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Coordinated with legal counsel to handle legal requirements process smoothly and professionally.
- Managed budget effectively, ensuring all property expenses were documented and kept within allocated funds.
- Enhanced security measures, significantly reducing incidents on property premises.
- Communicated effectively with owners in person, verbally, and other various forms of electronic communication.
- Arranged special events such as; booking accommodations or reservations, for the owners of the estates business, travel, dining, or conferences, and a any other agendas, upon request,
- Managed all office and clerical duties and assignments effectively while deministrating successful time management strategies.
Hostess
Joe's Crab Shack
05.2019 - 04.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
Associates In Private Investigation Services - Private Investigation Services
City College - Altamonte Springs
Altamonte Springs, FLParalegal/ Legal Assisting - Law
Daytona State College
Daytona Beach, FLSkills
- Online Advertising
- Email writing
- Website Updates
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Leadership
- Creative Thinking
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
Certification
Serve Safe
2024 PCI Training Completed 5/2/2024
Active Threat Training Completed 4/22/2024
Bed Bug Training Completed 5/2/2024
Benefits Document Consent Completed 4/14/2024
Blood Borne Pathogen & Injury, Illness Prevention
Training
Completed 4/24/2024
Code of Conduct Acknowledgement Completed 100 4/22/2024
Cyber-Security Quiz Completed 100 5/2/2024
Data Classification Overview Completed 5/2/2024
Data Entry Phishing Completed 5/2/2024
Fire Safety Awareness Completed 4/22/2024
Hazard Communication and Lock out Tag Out Training Completed 4/25/2024
Human Trafficking Training Completed 4/22/2024
Introduction to Phishing Completed 5/2/2024
Medallia Fraud Policy Completed 5/2/2024
Musculoskeletal Injury Prevention Program Training Completed 100 5/2/2024
Promoting Respect in the Workplace for Associates Completed 0 4/22/2024
Security Basics: Physical Security and Remote Working Completed 5/2/2024
Slips, Trips and Falls Completed 5/2/2024
Social Engineering: Many Methods; Many Motives
Additional Information
View my online boldt/fRalisha-lasbury-stellabuto-2408120423018
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Timeline
Housekeeper/ Guest Services Representative
Extended Stay of America
03.2024 - 07.2024
Re-Sales and Online Marketing / Priortership
Lastellas
12.2019 - Current
Hostess
Joe's Crab Shack
05.2019 - 04.2023
Family Estate Property Manager
Lasbury Estates Llc
02.2016 - 07.2023
Associates In Private Investigation Services - Private Investigation Services
City College - Altamonte Springs
Paralegal/ Legal Assisting - Law
Daytona State College