Alisha Lee
Smyrna
Summary
Dynamic Store Leader with proven expertise at Royal Farms in optimizing inventory management and enhancing team performance. Skilled in promotions planning and operational efficiency, I successfully implemented strategies that boosted sales and reduced waste. A friendly and positive leader, I excel in training and developing staff to deliver exceptional customer service.
Proven ability to enhance customer satisfaction and streamline processes. Demonstrated strong leadership and team-building skills to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Store Leader
Royal Farms
04.2018 - Current
- Led daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented promotional strategies to increase sales and improve customer engagement.
- Coordinated with vendors to maintain strong supplier relationships and streamline supply chain operations.
- Developed employee schedules to optimize labor costs while maintaining service excellence.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
Food Service Supervisor
Wawa
07.2011 - 03.2018
- Supervised daily food preparation and service operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members in customer service best practices and food handling procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated scheduling for staff to ensure optimal coverage during peak hours.
- Developed training materials that improved employee onboarding and compliance with health regulations.
- Maintained cleanliness and organization of food service areas, adhering to sanitation protocols consistently.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
Education
High School Diploma -
Frankford High School
Philadelphia, PA06-2005
Skills
- Inventory safety protocols
- Retail store management
- Team management
- Promotions planning
- Friendly and positive
- Team leadership
- Employee onboarding and training
- Team development
- Operational efficiency management
Accomplishments
- Supervised team of 15-25 staff members.
- Used Microsoft to develop inventory tracking spreadsheets.
Timeline
Store Leader
Royal Farms
04.2018 - Current
Food Service Supervisor
Wawa
07.2011 - 03.2018
High School Diploma -
Frankford High School