Alisha Legette
Customer Service Representative
Mullins,SC
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Health Provider
Gurdian Angels
06.2023 - Current
- Bathe and dress patients
- Checking vital signs and complete report
- Assisting patients with activities of daily living.
- Prepare simple meal and feed patient
- Transport patient to appointments
- Ensured compliance with all HIPAA regulations while maintaining patient confidentiality throughout the caregiving process.
- Maintained a safe home environment for patients by conducting thorough assessments and implementing necessary modifications.
- Improved client wellbeing by engaging them in social activities such as conversation, games, or outings when appropriate.
Substitute Teacher, K-12
Kelly Educational Services
10.2014 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Customer Service Associate
Wal-Mart
07.2019 - 05.2023
- Answering phones and questions
- Providing up-to-date information
- Addressing concerns
- Cash Handling
- Making customers feel that their concerns matter
- Upselling products and services
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
CNA Certified Nursing Assistant (CNA)
Carolina Hospital System
12.2017 - 06.2019
- Assisting Registered nurses with all patients.
- Helping patients with all personal needs and meal.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Customer Service Claims Advocate II
Blue Cross, Blue Shield
06.2014 - 12.2017
- Identify incorrectly processed claims and complete the adjustment and reprocessing according to departmental guidelines for Medicare and Tricare claims.
- Researches and responds to telephone inquiries according to desk procedures ensuring that contract standards and objectives for telephone timeliness, productivity, and quality are met.
- Verify benefits to assist Client and or Physicians.
- Prior Authorizations
- Conduct peer to peer training
- Determine whether to return, deny, or pay claims following organizational policies and procedures.
- Extensive knowledge of ICD-9, CPT-4, HCPCS, and medical terminology with the ability to reason well and make sound decisions to perform duties effectively when Billing or coding claims.
- Make inbound and outbounds calls to providers and beneficiaries to help resolve and escalated issues.
- Benefits Verification
Education
High School Diploma - undefined
Mullins High School
Vocational School Certificate - Certified Nursing Assistant
Carolinas Hospital System
Mullins, SCVocational School Certificate - Phlebotomy
Florence-Darlington Technical College
Mullins, SC3 Years of College or a Technical or Vocational School - Criminology
Coker College
Marion, SCHigh School Diploma - General High School Curriculum
Mullins High School
Mullins, SCSkills
- Microsoft Office Suite: (Word, Excel, Outlook, and PowerPoint)
- Fax Machine, Copy Center, Multiple Phone Line Ability, and E-Mail
- Dynamic, analytical and results-driven
Certification
- Nurse Aide
- The State Of South Carolina Nurse Aide Registry
- Certified Phlebotomy Technician
- National Healthcare Association
Additional Information
Volunteer with Mary B Thomas Girls with Rising Star #221
Affiliations
Rising Star #221
Timeline
Home Health Provider
Gurdian Angels
06.2023 - Current
Customer Service Associate
Wal-Mart
07.2019 - 05.2023
CNA Certified Nursing Assistant (CNA)
Carolina Hospital System
12.2017 - 06.2019
Substitute Teacher, K-12
Kelly Educational Services
10.2014 - Current
Customer Service Claims Advocate II
Blue Cross, Blue Shield
06.2014 - 12.2017
High School Diploma - undefined
Mullins High School
Vocational School Certificate - Certified Nursing Assistant
Carolinas Hospital System
Vocational School Certificate - Phlebotomy
Florence-Darlington Technical College
3 Years of College or a Technical or Vocational School - Criminology
Coker College
High School Diploma - General High School Curriculum
Mullins High School
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