Alisha Levario
Round Rock,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Innovative Call Center Representative with 5 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Overview
23
23
years of professional experience
Work History
CSR/National Partner Dispatch-Independant 1099
Independent 1099 Deliver Club
Round Rock, TX
07.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
Alisha Brown Consultants
Independent Contactor 1099
Round Rock, TX
10.2000 - Current
- Measured extruded products to identify imperfections and adjusted controls to adhere to project specifications.
- Exemplified positive attitude as team member in dynamic, fast-paced environment and remained composed and professional during complex challenges.
- Monitored process and work station information to guarantee accuracy and avoid workflow impediments.
- Adjusted equipment for new product line and performed troubleshooting to deliver quality in operations.
- Completed product traceability, logs and production reports to accurately document extrusion-related activities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Travel Agent Certificate - Tourism And Travel Management
Ashworth Collage
Travel Agent Certificate 08.2021
Certificate of Business Comunications - Business Administration
Business Computer Technical Institute
Vancouver WA 07.2005
Skills
- Flexible and Adaptable
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-motivated professional
- Microsoft Office
- Excellent work ethic
- Good listening skills
- Decision Making
- Responsible
Timeline
CSR/National Partner Dispatch-Independant 1099
Independent 1099 Deliver Club
07.2021 - Current
Alisha Brown Consultants
Independent Contactor 1099
10.2000 - Current
Travel Agent Certificate - Tourism And Travel Management
Ashworth Collage
Certificate of Business Comunications - Business Administration
Business Computer Technical Institute
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