ALISHA L. JACKSON
Southfield,Michigan
Summary
Highly motivated professional in production with hands-on experience. Strong mechanical aptitude and problem-solving skills. Valued for teamwork, adaptability, and achieving goals. Known for reliability, flexibility, and meeting changing demands in fast-paced environment. Excellent communication, organizational and multitasking skills, with the ability to work independently or in a team environment.
Overview
21
21
years of professional experience
Work History
PRODUCTION LINE OPERATOR
STELLANTIS / FIAT CHRYSLER
05.2014 - Current
- Selected and attached parts onto the vehicle using power and hand tools.
- Worked on the production line in various production departments including Quality, Chassis, Final, and Paint shop.
- Followed safety procedures and guidelines including wearing PPE to maintain a safe work environment.
- Assisted in training production operators on various jobs.
CUSTOMER ASSISTANT
AT&T / SBC INTERNET SERVICES, INC.
04.2009 - 05.2014
- Responsible for Tier 1 Digital Subscriber Line Service (DSL) Customer Care and support calls for Internet Services
- First point of contact with AT&T customers for post-scale assistance with self-installation or subsequent problems
- Provide customer assistance for registration, email creation, DSL physical line signal testing, modem/filter set-up, email, browser, and modem troubleshooting
- Work with and refer issues to other affiliated groups to troubleshoot and restore Internet services
- Assist BIB-HSI integrated voice and data solution with an integrated gateway, LAN port, Power-over-Ethernet switch, Firewall, Wireless LAN interface, and analog ports for up to two POTS devices for small businesses requiring a 3-20 station solution
- Configure third-party devices into Bridged Ethernet mode to permit the third-party device to function correctly
- Assist customers who are attempting to access the Internet with certain applications, open specific ports on their AT&T equipment
- Responsible for managing key metrics associated with providing outstanding customer service and interacting with other work groups to ensure timely resolution of service issues
- Document all cases in operational management systems and place outbound calls as required
- Initiate sales opportunities for upgrades and submit referrals
ONLINE REPRESENTATIVE
CARLSON MARKETING
01.2005 - 04.2009
- Assisted customers via Live Chat and email
- Conducted three chats at once
- Reached out to retailers for assistance via the telephone, and local dealerships
- Assisted with basic vehicle troubleshooting and processing of all vehicle information
- Managed vehicle updates and recall information
- Scheduled test-drives
- Offered accessories for current vehicle owners
- Assisted with administrative duties associated with Saturn vehicles
- Successfully managed multiple projects simultaneously while maintaining high standards of performance
- Identified opportunities for improvement by analyzing customer feedback data
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - undefined
New England College
Henniker, NHBACHELOR OF ARTS (B.A.) - COMPUTER INFO SYSTEMS
New England College
Henniker, NHCERTIFICATE OF COMPLETION - undefined
Ross technical and business institute
Oak park, MIHIGH SCHOOL DIPLOMA - undefined
Mumford High school
Detroit, MISkills
- Microsoft Office Professional
- Agent Member Account Management (aMAM)
- Leadership
- Expert assembler
- Customer Service
Timeline
PRODUCTION LINE OPERATOR
STELLANTIS / FIAT CHRYSLER
05.2014 - Current
CUSTOMER ASSISTANT
AT&T / SBC INTERNET SERVICES, INC.
04.2009 - 05.2014
ONLINE REPRESENTATIVE
CARLSON MARKETING
01.2005 - 04.2009
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - undefined
New England College
CERTIFICATE OF COMPLETION - undefined
Ross technical and business institute
HIGH SCHOOL DIPLOMA - undefined
Mumford High school
BACHELOR OF ARTS (B.A.) - COMPUTER INFO SYSTEMS
New England College