Alisha Llamas
Topeka,KS
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
17
17
years of professional experience
Work History
Licensed Practical Nurse- PACT Care
Colmery O’Neil VAMC
05.2015 - Current
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Reduced hospital readmissions by providing thorough discharge planning and follow-up care coordination.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Responded to patient requests with appropriate clinical and personal assistance.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
- Maintained a safe and therapeutic environment for patients through effective risk assessment and crisis intervention strategies.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
Licensed Practical Nurse
Atria Senior Living
06.2014 - 05.2015
- Assist the Resident Services Director with the overall implementation, delivery and coordination of resident care services at the community.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Delivered emotional support to patients and families during challenging times.
- Helped patients complete bathing, dressing and eating.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
Rehab Nurisng Tech
Kansas Rehabilitation Hospital
09.2012 - 09.2014
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Contributed to a positive rehabilitation environment through effective communication with patients, families, and healthcare team members.
- Ensured a clean and safe environment by adhering to infection control measures such as proper handwashing techniques and regular sanitation of equipment surfaces.
- Facilitated smooth transitions between rehabilitation stages by carefully following discharge instructions and coordinating with interdisciplinary teams.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Managed time efficiently while tending to multiple patients simultaneously without compromising quality of care provided.
- Improved functional mobility for patients with various physical limitations through implementation of therapeutic exercises and activities.
Medical Records Clerk
Countryside Health Center
07.2011 - 07.2012
- Verified accuracy of patient information in medical records.
- Followed up with medical staff regarding missing information in patient records.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Assisted in preparation of medical reports for external parties.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded to patient inquiries to provide information and details of medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
Inbound Call Representative
Alorica
07.2007 - 05.2011
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
LPN - Prenursing Studies
Flint Hills Technical College
Emporia, Ks06.2014
Associate of Science - Prenursing Studies
Allen Community College
05.2010
Certified Nursing Assistant -
Kaw Area Technical School
05.2004
High School Diploma -
Topeka West High School
05.2004
Skills
- Physical Assessment
- Vital signs monitoring
- HIPAA Compliance
- Medical examination
- Coaching and Mentoring
- Adaptable and Flexible
- Mental Health Support
- Health Education
- Medication Administration
- Strong Clinical Judgment
- Attention to Detail
- Patient evaluations
Timeline
Licensed Practical Nurse- PACT Care
Colmery O’Neil VAMC
05.2015 - Current
Licensed Practical Nurse
Atria Senior Living
06.2014 - 05.2015
Rehab Nurisng Tech
Kansas Rehabilitation Hospital
09.2012 - 09.2014
Medical Records Clerk
Countryside Health Center
07.2011 - 07.2012
Inbound Call Representative
Alorica
07.2007 - 05.2011
LPN - Prenursing Studies
Flint Hills Technical College
Associate of Science - Prenursing Studies
Allen Community College
Certified Nursing Assistant -
Kaw Area Technical School
High School Diploma -
Topeka West High School
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