Alisha Lopshire
Beaver,UT
Summary
Friendly and energetic Paraprofessional with expertise in assistant teaching in public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved. Calm and effective at mediating student conflicts.
Friendly Dental Assistant with 20 years of success building strong relationships with patients and providing quality support during dental procedures. Knowledgeable and experienced in dental procedures. Works well with all personality types when interacting with patients and staff.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
37
37
years of professional experience
Work History
Paraprofessional
Beaver County School District
Beaver, UT
08.2022 - 05.2024
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Administered assessments to determine student's academic performance levels.
- Helped implement behavior management strategies for individual students.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Applied positive reinforcement to redirect negative behaviors.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
Dental Assistant
Dr. Brian Tavoian
Cedar City, UT
12.1995 - 01.2018
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Ordered supplies necessary for daily operations of the practice.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Explained dental services and payment plans to help patients make informed decisions.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Checked with participants throughout procedures to help alleviate anxiety.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Established clean, sterile and welcoming environment for patients.
- Kept track of treatment information in patient records.
- Updated patient records with new data and treatment information.
- Documented patient records during procedures and added notes taken to treatment chart.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
Customer Service Representative
Enrich (Herbal company)
Orem, UT
10.1993 - 05.1994
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Cashier
MIkes Foodtown
Beaver, UT
08.1987 - 05.1992
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
Education
Certified Dental Assistant - Dental Assisting
American Institute of Medical And Dental Tech
Provo, UT10-1994
High School Diploma -
Beaver High School
Beaver, UT05-1991
Skills
- Teacher Support
- Small Group Instruction
- Test Proctoring
- Educational assistance
- Group and individual instruction
- Effective Communication
- Mathematics Instruction
- Reading and Writing Support
- Individual Student Assistance
- Patient
- Progress Monitoring
- Data Collection
Affiliations
I am a mom of 5 kids. I have loved chasing my kids around to all of their sports and many other activities they are in. I have always been the room mom with all my kids. I always planned all the fun activities for the classes. I have worked out of the home on and off for the last 28yrs ,and and still have been able to accomplish the projects the teachers asked me to do. I am a fun and bubbly person to be around, which makes customer service easy for me. I love learning new things, even though it may take me a little longer. I've always been told, that if you want anything done, and finished that I am your girl. I'm really looking for something different that gives me a little more freedom than in a office from 9-5.
References
References available upon request.
Timeline
Paraprofessional
Beaver County School District
08.2022 - 05.2024
Dental Assistant
Dr. Brian Tavoian
12.1995 - 01.2018
Customer Service Representative
Enrich (Herbal company)
10.1993 - 05.1994
Cashier
MIkes Foodtown
08.1987 - 05.1992
Certified Dental Assistant - Dental Assisting
American Institute of Medical And Dental Tech
High School Diploma -
Beaver High School
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