Summary
Overview
Work History
Education
Skills
Timeline
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Alisha Luiz

Alisha Luiz

Warwick,RI

Summary

Dynamic professional with a proven track record at Starbucks, excelling in effective time management and exceptional customer care. Demonstrated leadership in training new team members and fostering a collaborative environment. Skilled in cash handling and analytical problem-solving, consistently enhancing customer satisfaction and driving repeat business through attentive service.

Overview

10
10
years of professional experience

Work History

Respirator Fit Tester/Administrative Assistant

Careernation
05.2025 - 06.2025
  • Ensured compliance by rigorously following established testing methodologies for respirator fit testing.
  • Followed standard operating procedures for tests to ensure accurate results for each patient.
  • Recorded test results on the online portal in a timely and diligent manner.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Checked patients in a quick manner delegated them to a fit tester.

Barista

Starbucks
01.2024 - 05.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.

Graphic Designer/Executive Assistant

RCardello LLC
01.2022 - 01.2025
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Conceptualized creative designs for print materials, banners, and book covers.
  • Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Coordinated with external agencies to ensure alignment with branding strategies, maximizing impact.
  • Handled confidential and sensitive information with discretion and tact.
  • Screened emails and messages and responded accordingly to support executive correspondence.
  • Supported Ruth in decision-making processes by conducting research and presenting findings in clear formats.

Chiropractic Assistant

Enos Chiropractic Center
03.2021 - 12.2021
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.

Customer Service Representative

Ocean State Veterinary Specialists
02.2020 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Supervisor

Starbucks
07.2015 - 10.2019
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.

Education

Bachelor of Arts - Communications

University of Rhode Island
Kingston, RI
12-2020

Skills

  • Effective time management
  • Exceptional customer care
  • Active listener
  • Detail-oriented approach
  • Team collaboration
  • Leadership experience
  • Analytical problem-solving
  • Cash handling expertise

Timeline

Respirator Fit Tester/Administrative Assistant

Careernation
05.2025 - 06.2025

Barista

Starbucks
01.2024 - 05.2025

Graphic Designer/Executive Assistant

RCardello LLC
01.2022 - 01.2025

Chiropractic Assistant

Enos Chiropractic Center
03.2021 - 12.2021

Customer Service Representative

Ocean State Veterinary Specialists
02.2020 - 03.2021

Supervisor

Starbucks
07.2015 - 10.2019

Bachelor of Arts - Communications

University of Rhode Island

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