Alisha Mardis
Independence,KY
Summary
Seeking an advanced opportunity to expand skills while facilitating company growth. Hardworking and reliable employee with background in leadership, delivering reports that show company statistics and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
19
19
years of professional experience
Work History
Front Office Manager
Holiday Inn Express & Suites Cincinnati/Riverfront
11.2004 - Current
- Handles guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Assists guests at check-in, providing information on various services within the hotel.
- Works successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Works closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggles multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrates leadership by making improvements to work processes and helping to train others.
- Prioritizes and organizes tasks to efficiently accomplish service goals.
- Follows company policies while overseeing day to day operations of property
- Maintains a professional rapport with the management team.
- Prepares reports to assist business leaders with key decision making and strategic operational planning.
- Delivers performance reviews, recommending additional training or advancements.
- Coaches employees through day-to-day work and complex problems.
- Supervises and guides new employees and responded quickly to questions to improve understanding of job responsibilities.
- Manages files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Creates, prepares, and delivers reports to various departments.
- Analyzes data related to administrative costs and spending trends to prepare budgets for personnel.
- Monitors customer service trends and provided insights to management team for further improvement.
- Sets priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Improves staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivates positive rapport with fellow employees to boost company morale and promote employee retention.
- Demonstrates self-reliance by meeting and exceeding workflow needs.
- Provides excellent service and attention to customers when face-to-face or through phone conversations.
- Improves operations by working with team members and customers to find workable solutions.
Education
Hospitality Based Curriculum
Commonwealth University
Covington, KY01.2017
College Prep
St. Henry District High School
Erlanger05.2002
Skills
- Creative & Strategical Thinking
- Safety procedures
- Friendly, positive attitude
- Planning
- Time management
- Punctuality
- Verbal/written communication
- Issue resolution
- Customer assistance
- Training & Development
- Knowledge of ADR, Occupancy, and RevPar Standards
- General Knowledge of company Profit & Loss reports, General Ledger Reports, and GOP statistics
- Improvement plan knowledge
- Ability to analyze reports
- Reliability
Timeline
Front Office Manager
Holiday Inn Express & Suites Cincinnati/Riverfront
11.2004 - Current
Hospitality Based Curriculum
Commonwealth University
College Prep
St. Henry District High School
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