Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALISHA MATHIS

Arlington

Summary

Experienced with managing front office healthcare operations, ensuring smooth patient check-ins and efficient appointment scheduling. Utilizes effective communication and organizational skills to enhance patient satisfaction and office efficiency. Knowledge of electronic health records and teamwork essential for maintaining well-functioning medical practice.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Medical Receptionist

HCA Healthcare Inc.
08.2022 - 07.2024
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Completed clerical duties and tasks for clinic administration.
  • Reduced wait times for appointments through efficient scheduling and coordination with medical staff.
  • Prepared examination rooms for incoming patients, ensuring cleanliness and availability of necessary supplies.
  • Supported medical staff through diligent record-keeping of lab results, diagnostic reports, and other vital documentation.

Patient Care Coordinator

Transitional Healthcare Management
12.2012 - 08.2022
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

Surgery Scheduling Coordinator/ PCC

Dr. Brooks Family Practice
09.2008 - 12.2012
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
  • Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
  • Provided compassionate support for patients and families throughout the surgery scheduling process.
  • Verified insurance coverage and obtained pre-authorizations.

Education

Diploma - Medical Insurance Billing And Coding

Everest College
Fort Worth, TX
09-2008

Skills

  • Front desk operations
  • HIPAA compliance
  • Patient scheduling
  • Insurance verification
  • Patient registration
  • Appointment management
  • Medical billing
  • EMR Systems (Athena,eClinical,NexGen, Availity)

Certification

HIPPA Certified

CPR Trained


Timeline

Lead Medical Receptionist

HCA Healthcare Inc.
08.2022 - 07.2024

Patient Care Coordinator

Transitional Healthcare Management
12.2012 - 08.2022

Surgery Scheduling Coordinator/ PCC

Dr. Brooks Family Practice
09.2008 - 12.2012

Diploma - Medical Insurance Billing And Coding

Everest College

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ALISHA MATHIS