Alisha Mcquiller
Rock Hill,SC
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Representative
Prism
04.2025 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Handled incoming calls, delivering timely and precise information to clients regarding products and services.
- Assisted numerous customers daily with a positive demeanor, ensuring satisfaction.
Direct Support Professional
Maxabilities
12.2024 - 04.2025
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Youth Care Specialist I - Full-Time and Part-Time Second Shift
Children's Attention Home Inc
06.2024 - 02.2025
- Guide foster children in life skills, ensuring independence with measurable progress
- Collaborate with teams to refine support plans, enhancing personalized care
- Analyze and record progress, fostering continuous improvement in care strategies
- Maintain comprehensive records of children's progress, ensuring accurate documentation for continuity of care and informed decision-making in foster care management
Intake Specialist
Bethel Shelter
03.2023 - 06.2024
- Take applications for potential clients into the facility
- Oversee that the rules are being followed in the facility
- Answer calls
- Assisted with scheduling
- Work with homeless population to try to obtain adequate housing
- Processed applications meticulously, maintaining accurate client records
- Monitored facility compliance, addressing issues promptly to maintain a safe environment
Customer Service Representative
Deluxe Corporation
07.2022 - 03.2023
- Resolved issues, enhancing customer satisfaction
- Utilized communication skills to boost sales
- Addressed client needs, improving service delivery
- Contributed to team goals with collaborative approach
- Managed high-volume customer inquiries, efficiently resolving issues and upselling products
- Streamlined reorder process, enhancing customer satisfaction and retention
- Meticulously processed check reorders and related business items, ensuring accuracy and timely delivery
- Developed expertise in product offerings and company policies
- Processed customer orders efficiently, enhancing service speed and satisfaction
- Collaborated with team to maintain smooth operations during peak hours
Team Member
Five Guys
03.2022 - 06.2022
- Managed inventory, ensuring optimal supply levels and reducing shortages
- Adapted to high-pressure environment, improving multitasking skills
- Contributed to a positive workplace atmosphere, boosting team morale
- Optimized order fulfillment and meal preparation, reducing wait times
- Fostered team synergy to manage peak rushes efficiently
- Streamlined supply restocking and inventory tracking procedures
Store Manager
Boost Mobile
06.2020 - 06.2022
- Managed daily store operations, ensuring efficiency and smooth workflow
- Trained and developed staff, enhancing team productivity and service quality
- Created employee schedules, optimizing workforce allocation for peak times
- Handled secure bank transactions, ensuring safe and accurate cash flow
- Revamped store processes, boosting operational effectiveness
- Developed comprehensive employee training initiatives
- Engineered strategic scheduling to maximize productivity and customer service
Education
Northwestern Highschool
Rock Hill, SC01.2019
Skills
- Medication management
- Client documentation
- Care plan development
- Behavior analysis
- Crisis intervention
- Client advocacy
- Life skills training
- First aid and safety
Certification
CPR
Timeline
Client Service Representative
Prism
04.2025 - Current
Direct Support Professional
Maxabilities
12.2024 - 04.2025
Youth Care Specialist I - Full-Time and Part-Time Second Shift
Children's Attention Home Inc
06.2024 - 02.2025
Intake Specialist
Bethel Shelter
03.2023 - 06.2024
Customer Service Representative
Deluxe Corporation
07.2022 - 03.2023
Team Member
Five Guys
03.2022 - 06.2022
Store Manager
Boost Mobile
06.2020 - 06.2022
Northwestern Highschool
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