Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisha Medina

Sunset

Summary

I am detail-oriented with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Equipped with strong problem-solving abilities, willingness to learn, and excellent organization skills. Ready to tackle new challenges with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Scheduling Coordinator

1solar
05.2022 - 06.2025
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Enhanced customer satisfaction by providing timely follow-ups and addressing concerns throughout the installation process.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
  • Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.

Daycare Assistant Director

Time2BeKids
04.2021 - 05.2022
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.

Appointment Setter

Solar
08.2019 - 10.2020
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained detailed records of all appointment setting activities, ensuring accurate reporting.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

High School Diploma -

Northridge High School
Layton, UT
05-2019

Skills

  • Verbal and written communication
  • Problem-solving
  • Time management skills
  • Attention to detail
  • Effective multitasking
  • Customer service and support

Timeline

Scheduling Coordinator

1solar
05.2022 - 06.2025

Daycare Assistant Director

Time2BeKids
04.2021 - 05.2022

Appointment Setter

Solar
08.2019 - 10.2020

High School Diploma -

Northridge High School

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