Alisha Mohammed-Ramlogan
Adminstrative CSR
Allentown,Pennsylvania
Summary
Dynamic and results-oriented professional with extensive experience at Owens & Minor, adept in Microsoft Excel and problem-solving. Excelled in managing high-stress situations and streamlining operations, significantly enhancing customer loyalty and operational efficiency. Demonstrates exceptional multitasking abilities and a commitment to maintaining professionalism and integrity in all interactions.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Administrative Coordinator
Owens & Minor
09.2009 - 03.2013
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Customer Service Representative
Pfizer
04.2007 - 11.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
AJSA Girls School TT W.I
Trinidad Skills
- Microsoft Excel
- Meeting planning
- Inbound phone call handling
- Filing
- Microsoft Access
- Office inventory management
- Scheduling appointments
- Policy and procedure modification
- Data retrieval systems
- Credit and collections
- Problem-solving abilities
- Multitasking
- Team Management
- Multitasking Abilities
Accomplishments
- Documented and resolved customers issues which led to satifaction.
- Achieved result through effectively helping with clients accounts and hospital orders.
Certification
- Certified Administrative Professional (CAP) - International Association of Administrative Professionals.
- Salesforce Certified Administrator
- OSHA Certified
- CPR/AED Certification
- Certified Sales Professional (CSP)
- Certified Data Professional (CDP)
Languages
English
Native or Bilingual
Timeline
Administrative Coordinator
Owens & Minor
09.2009 - 03.2013
Customer Service Representative
Pfizer
04.2007 - 11.2007
- Certified Administrative Professional (CAP) - International Association of Administrative Professionals.
- Salesforce Certified Administrator
- OSHA Certified
- CPR/AED Certification
- Certified Sales Professional (CSP)
- Certified Data Professional (CDP)
High School Diploma -
AJSA Girls School TT W.I
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