Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Alisha Monroe

Greenville,SC

Summary

Results-driven professional experienced in fast-paced environments. Expertise in enhancing operational efficiency through effective communication, teamwork, and customer-focused service. Committed to complete customer satisfaction and team performance.

Overview

27
27
years of professional experience

Work History

Server/Shift Manager

Pizza-Inn
Travelers Rest, South Carolina
09.2015 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Accurately took orders and communicated with kitchen staff.
  • Promptly delivered food and beverages to enhance guest satisfaction.
  • Maintained cleanliness of dining area and ensured appropriate table settings.
  • Assisted in training new servers on restaurant protocols and procedures.
  • Efficiently processed cash transactions and payments according to company standards.
  • Resolved customer complaints professionally to improve overall dining experience.
  • Collaborated with team members to ensure smooth restaurant operations.

Housewares Associate

Corporate Connection
Greenville, SC
04.2025 - 07.2025
  • Enhanced team performance by contributing innovative ideas and solutions.
  • Achieved service goals through prioritized and organized task management.
  • Resolved customer issues with knowledgeable, friendly service to promote satisfaction.
  • Identified and addressed customer needs promptly and efficiently.
  • Provided excellent service during face-to-face and phone interactions.
  • Assisted customers by answering questions and fulfilling requests to boost satisfaction.
  • Collaborated with team members to meet project objectives and deadlines.
  • Engaged customers using effective interpersonal skills to foster communication.

Grocery & Produce Clerk

Publix
Easley, South Carolina
07.2010 - 08.2015
  • Assisted customers in selecting fresh produce and answering product inquiries.
  • Maintained cleanliness and organization of produce displays throughout the store.
  • Stocked shelves with fresh fruits and vegetables, ensuring proper rotation and presentation.
  • Monitored product quality, removing damaged items to uphold store standards.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Conducted regular price checks, updating pricing signage to reflect current sales and promotions.
  • Adhered to health and safety regulations, maintaining a safe shopping environment.

EVS Technician- Operating Room

Baptist Easley Hospital
Easley, South Carolina
05.2007 - 07.2010
  • Followed safety processes for all manual and electric cleaning equipment.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Maintained accurate records of all cleaning activities, such as areas cleaned and materials used.
  • Removed hazardous materials from public areas in accordance with safety protocols.
  • Assisted with special projects related to housekeeping duties as assigned by supervisor.
  • Adhered strictly to departmental policies regarding confidentiality of guest information.
  • Followed safety guidelines to ensure a safe work environment for staff members and visitors.
  • Followed infection control policies when handling soiled linen or contaminated surfaces.
  • Cleaned, sanitized, and organized facility to avoid spread of germs.
  • Collected soiled linens, made beds and transported items to laundry services.
  • Collected and disposed of biohazard waste according to OSHA regulations.
  • Inspected areas for cleanliness and reported concerns to supervisors promptly.
  • Operated cleaning equipment to maintain sterile environments in healthcare facilities.

level 1 tech support

BI-LO
Mauldin, South Carolina
04.2001 - 05.2010
  • Provided technical support to customers via phone and email inquiries.
  • Diagnosed and resolved hardware and software issues for end-users.
  • Documented customer interactions in ticketing systems for future reference.
  • Collaborated with team members to enhance troubleshooting procedures.
  • Resolved customer complaints in a timely manner.
  • Escalated complex issues to higher-level support teams when necessary.
  • Performed system maintenance tasks such as running diagnostics tests.
  • Conducted regular follow-ups with customers after resolving their issues.
  • Followed up with customers to ensure satisfactory resolution of their issues.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Served as first point of contact for incoming technical service calls and emails.
  • Guided customers through step-by-step solutions in a clear and concise manner.
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
  • Maintained positive working relationship with fellow staff and management.

Medical Office Assistant

Internist Associates
Greenville, South Carolina
05.1998 - 07.2002
  • Managed patient check-in and check-out processes efficiently.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Assisted healthcare providers with administrative tasks as needed.
  • Provided excellent customer service to enhance patient experience.

Education

Certification - Medical Physician Practice Clerk

Greenville Technical College
Greenville, SC
08-2010

GED -

Blue Ridge Community College
Brevard, NC
01-1993

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Problem solving
  • Task prioritization
  • Effective communication

Affiliations

Spending time with my family & friends

Love reading

Traveling

Participating in Church

Accomplishments

  • Employee of the month

References

References available upon request.

Timeline

Housewares Associate

Corporate Connection
04.2025 - 07.2025

Server/Shift Manager

Pizza-Inn
09.2015 - Current

Grocery & Produce Clerk

Publix
07.2010 - 08.2015

EVS Technician- Operating Room

Baptist Easley Hospital
05.2007 - 07.2010

level 1 tech support

BI-LO
04.2001 - 05.2010

Medical Office Assistant

Internist Associates
05.1998 - 07.2002

Certification - Medical Physician Practice Clerk

Greenville Technical College

GED -

Blue Ridge Community College

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