Alisha Montalvo
Toms River
Summary
Accomplished Parts Manager with a proven track record at Best Line Equipment, seeking growth and a long term future within the organization. Adept at enhancing operational efficiency and customer satisfaction. Expert in problem-solving and team orchestration, significantly exceeding performance goals. Skilled in purchasing oversight and fostering strong customer relationships, ensuring a professional and efficient team environment.
Overview
10
10
years of professional experience
Work History
Parts Manager
Best Line Equipment
04.2019 - Current
- Designed and optimized parts department to best serve changing needs and keep workspaces organized.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of equipment parts trends.
- Partner with fellow managers to implement operational enhancements and provide excellent customer experiences.
- Hire, supervise and train staff on product knowledge and customer service.
- Track parts inventory via regular cycle counts and maintain proper stocking levels based on sales.
- Exceed company goals for performance metrics including SOR, department revenue, Kenect messaging, NOH and No-Bin parts.
- Lead by example to ensure a professional, safe and cooperative workplace culture for all employees.
- Serve as point of contact for suppliers, contractors, municipal services, HR and upper management in continuance of operations at the branch level.
Parts Manager
Central Jersey Equipment
10.2016 - 04.2019
- Established improved method for organizing parts department to increase efficiency.
- Accurately documented and maintained stocking levels to maximize profitability.
- Oversaw placement and receiving of all orders for parts customers and service department.
- Worked with sales and service departments to cultivate outstanding customer service and exceed company profit objectives.
- Built and maintained customer relationships, providing product knowledge and guidance in person, via phone and online.
- Hired, trained and supervised team members as part of daily branch operations.
Service Writer
Central Jersey Equipment
04.2015 - 10.2016
- Generated and billed all repair orders for the service department.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Streamlined repair order processes for increased efficiency and productivity.
- Scheduled pick up and delivery of customer equipment and new machine sales.
Education
Associate of Science - General Studies
Atlantic Cape Community College
Mays Landing, NJSkills
- Customer service
- Problem-solving
- Performance improvement
- Team building & motivation
- Employee training
- Hardworking and reliable
- Analytical and critical thinking
- Goal setting
- Purchasing oversight
Timeline
Parts Manager
Best Line Equipment
04.2019 - Current
Parts Manager
Central Jersey Equipment
10.2016 - 04.2019
Service Writer
Central Jersey Equipment
04.2015 - 10.2016
Associate of Science - General Studies
Atlantic Cape Community College
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