Alisha Montoya
Albuquerque,NM
Amazing Grace / Undeserved Mercy
Summary
- Accomplished and focused Administrative professional offering excellent communication, planning and leadership skills. Demonstrated throughttwenty years of professional performance and known for knowledge, skill and excellent problem solving qualities. Versatile and is eager to contribute to team success as well as being professionally and personally motivated to grow, learn and to excel. .
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Administration Officer
Bernalillo County Metropolitan Detention Center
Albuquerque, NM
05.2012 - 07.2015
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Interpreted management directives to define and document administrative staff processes.
Employee Relations Specialist
Presbyterian Health Plan
Albuquerque, NM
05.2008 - 04.2012
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Actively promoted cooperative and harmonious working climate to boost morale, productivity and efficiency.
- Handled management and employee questions, contract interpretation and administration and issue resolve.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
Clerical Lead
Presbyterian Healthcare
Albuquerque, NM
05.2005 - 05.2008
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
- Assisted team members with administrative requirements by expertly using diverse office software.
- Managed records and data transfer, ensuring traceability and improving operations through automated systems.
- Supervised and trained interns and created job manuals for support staff.
Patient Services Coordinator
Presbyterian Health Services
Albuquerque, NM
08.1996 - 05.2005
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Contacted insurance company to verify patient coverage before visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Education
High School Diploma -
08.1991 - 05.1993
BBA - Psychology
03.2021 - 08.2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
HR background
Performance improvement strategies
Team Building
Training and mentoring
Training development
Complaint resolution
Account management
Performance improvement
Daily workflow improvement
Office administration
Timeline
Colorado Technical University - BBA, Psychology
03.2021 - 08.2024
Administration Officer - Bernalillo County Metropolitan Detention Center
05.2012 - 07.2015
Employee Relations Specialist - Presbyterian Health Plan
05.2008 - 04.2012
Clerical Lead - Presbyterian Healthcare
05.2005 - 05.2008
Patient Services Coordinator - Presbyterian Health Services
08.1996 - 05.2005
Temple Baptist Academy - High School Diploma,
08.1991 - 05.1993