Alisha Moore
Jacksonville,FL
Summary
Diligent Policy Processing Clerk with strong knowledge of insurance claims forms, processes and requirements. Communicates effectively with policyholders, agents and external parties to gather required information and complete timely claims resolution. Personable and professional service provider with 8 years of customer service experience coupled with competency.
Overview
5
5
years of professional experience
Work History
Insurance Service Agent
TTEC/Progressive Insurance
greenwood Village, Co
11.2022 - Current
- Monitored open claims status to determine progress and resolve issues.
- Managed complaints and provided alternatives and solutions to meet customer needs.
- Helped customers choose insurance packages suitable to needs and budget.
- Communicated with clients involved in accidents and needing vehicle assistance.
- Processed client policy modifications derived from data provided.
- Handled billing inquiries and resolved payment disputes with clients.
- Educated customers on insurance products and coverage options.
- Resolved customer complaints and concerns in timely manner.
- Managed incoming calls, emails, and chats from policyholders.
- Informed customers about products and services by telephone.
- Maintained strong relationships with customers by practicing professionalism.
- Collaborated with agents to ensure proper coverage for clients.
Senior Technical Specialist
ADT
Boca Raton, FL
04.2020 - 10.2022
- Proposed conceptual technical solutions within agile environment and made changes based on client feedback.
- Developed cohesive presentations customized for technical and non-technical audiences.
- Led discussions with external clients to understand business processes and technical needs.
- Collaborated with project teams to verify solution capacity to deliver positive user experiences.
- Developed customized security configurations based on specific client requirements.
- Diagnosed and repaired malfunctioning security devices in timely manner.
- Demonstrated attention to detail when installing wiring and components for various types of security systems.
- Provided technical support for customers experiencing issues with their security equipment.
- Performed system upgrades to enhance overall functionality and customer satisfaction.
- Kept accurate records of service calls, installations, maintenance activities, and other job-related tasks.
Customer Service Representative
TD BANK
Jacksonville, Fl
01.2021 - 03.2021
- Met personal, team and company goals in customer service environment.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Informed customers of promotions and special offers to increase sales.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Opened, updated and closed accounts for customers.
- Managed deposits, plan contributions and supply purchases for checks or new cards.
- Secured funds via following bank processes and legal requirements.
- Calculated transactions using computers, calculators and adding machines.
- Generated and mailed customer statements for specific transaction periods.
- Prevented fraud by spotting suspicious behavior and problematic transactions.
- Computed financial fees, interest and service charges on loan products.
- Boosted revenue through consistent promotion of bank products.
- Received checks and cash, verifying amounts and checking accuracy of deposit slips.
- Captured customer details for card issuance and delivery.
- Resolved customer issues, addressing account problems and discrepancies.
Skills
- Claims Processing
- Policy analysis
- Data entry proficiency
- Risk assessment
- Computer literacy
- Empathy and understanding
- Sales Techniques
- Insurance Terminology
- Data Entry
- Insurance Claim Forms Review
- Eligibility Determination
- Data Collection
Language
English, Native
Timeline
Insurance Service Agent
TTEC/Progressive Insurance
11.2022 - Current
Customer Service Representative
TD BANK
01.2021 - 03.2021
Senior Technical Specialist
ADT
04.2020 - 10.2022
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