Alisha Morales
West Valley City,UT
Summary
Dependable USR with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Universal Sale Representative
America First Credit Union
Kearns, UT
09.2022 - Current
- Provide member service by answering product and service related questions throughout the entire process from application through closing.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Explained various types of loans available to members and their associated terms and conditions.
- Received and processed member transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified member's identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Assisted members in opening new accounts and completing required paperwork.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to members in detail as needed.
- Processed wire transfers for members both domestically and internationally.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Identify areas where additional training is needed for new employees and assist them when needed.
Key Holder Supervisor
Hollister Co.
Murray , Utah
08.2021 - 09.2022
- Oversaw store operation by counting cash drawers, reviewing, equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build, and promote long term loyalty for increased sales.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
Education
High School Diploma -
Cyprus High School
Magna, UT06.2022
Some College (No Degree) - Business Management
Salt Lake Community College
Salt Lake City, UTSkills
- Paperwork Processing
- Sales Reporting
- Member Support
- Computer Proficiency
- Reporting and Performance Analysis
- Handling Complains and Inquiries
- Communication Skills
- Adaptability and Flexibility
- Teller Support
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Universal Sale Representative
America First Credit Union
09.2022 - Current
Key Holder Supervisor
Hollister Co.
08.2021 - 09.2022
High School Diploma -
Cyprus High School
Some College (No Degree) - Business Management
Salt Lake Community College