Alisha Mullins

My main responsibility for the overall program of the home was with adults working through addiction and substance abuse. Functions as a role model, adhering to the public. Provides a therapeutic approach during daily routine. Serves as a servant leader and role model for the residents under care.

• Ensure daily groups are being conducted each day for the residents.
• Create a daily routine that all staff follow to ensure consistency and structure.
• Assure that all staff are up o date on training.
• Drive/assist residents to medical and other appointments or assigning approved staff to do so
• Create schedule for recreational activities
• Daily monitoring of medications, program data, communication logs, and staff schedules
• Ensure that all state-mandated regulations and company policies are always maintained.

My role consisted of different tasks and responsibilities based on the uniqueness of the company which has allowed
me to possess a wide range of soft and hard skills such as: administrative, communication, client facing service,
technical, analytical and problem-solving. These skills have given me the ability to collaborate with multiple
departments and roles and be result-oriented with the ability to build strategic relationships to support team
building and organizational goals. Daily tasks consisted of:
 Specifically knowledgeable with Skype, Zoom, and the proprietary system BestNotes
 Assisting the Executive Office Manager and CEO with project tasks
 Greeting employees, clients, and visitors while maintaining the professionalism and overall brand image of
the company
 Answering and directing office phone calls; taking and delivering messages as well as answering inquiries
about the company.
 Sorting and distributing incoming mail
 Assisted in filing duties and retrieving files for personnel.
 Performing data entry with the use of proprietary systems
 Scheduling and maintaining some company appointments
 Maintaining Inventory records and organizing office supplies, helped organize office activities, prepare
coffee; and Operated office machines such as: photocopiers and scanners, voice mail systems and personal
computers
 Working with lead staff to implement new company procedures, protocols, and learning about the overall
company environment for all employees; Especially with CDC COVID-19 policies; Helped post all company
and CDC employee guidelines
 Entered client recorded data into the proprietary system BestNotes
 Conducted and recorded client breathalyzing and drug testing