Alisha Nash
Memphis,TN
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Conduit Global Call Center
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Collected and analyzed customer information to prepare product or service reports
Customer Service Associate
William Sonoma
09.2021 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
Contact Tracer
Xtend Healthcare
09.2019 - 01.2021
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Helped vulnerable individuals navigate complex healthcare system.
- Targeted specific community groups with wellness and disease management information.
- Developed and implemented training classes to educate team members and community residents.
Assistant Manager
Makowsky Ringel Greenberg LLC
Memphis, MI
03.2018 - 08.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Compiled financial data to comply with budget.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
No Degree - Criminal Justice
Bethel University
Mckenzie, TN01.2012
Skills
- Customer Account Management
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Call Documentation
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Order and Refund Processing
- Answering Customer Questions
- Microsoft Internet Explorer
- Credit Card Payment Processing
Timeline
Customer Service Representative
Conduit Global Call Center
11.2021 - Current
Customer Service Associate
William Sonoma
09.2021 - 11.2021
Contact Tracer
Xtend Healthcare
09.2019 - 01.2021
Assistant Manager
Makowsky Ringel Greenberg LLC
03.2018 - 08.2019
No Degree - Criminal Justice
Bethel University
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