ALISHA OLKER-MOORE
Orlando,FL
Summary
Diligent Customer Service with solid background in business support and administrative functions. Proven track record in streamlining office operations and supporting executives through efficient scheduling and communication. Demonstrated organizational and multitasking skills, ensuring smooth workflow and timely task completion.
Overview
12
12
years of professional experience
Work History
Business Assistant
Lakeside Family Dentistry
Apopka
11.2024 - Current
- Coordinated daily operations, ensuring seamless communication between departments and enhancing workflow efficiency.
- Developed and maintained comprehensive filing systems to support data retrieval and information management.
- Assisted in project management tasks, tracking timelines, resources, and deliverables for strategic initiatives.
- Conducted research to support decision-making processes, providing insights that improved operational effectiveness.
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
Account Manager II
Paylocity
04.2022 - Current
- Navigate through the Paylocity System proficiently, time manage cases and calls, work escalated service management cases, Coach new AM's through Ramp Up.
Club Counselor
Hilton Grand Vacations
06.2018 - 04.2022
- Provide excellent guest service over the phone while assisting time share owners with booking reservations. Educate owners to be proficient in time share bookings, payments, and online resources. Assist owners with making payments.
Attractions Attendant/Trainer
Universal Orlando Resort
04.2013 - 05.2018
- Provide excellent guest service while safely operating ride mechanics. Actively resolve negative guest situations. Training new hires and continuing education for seasoned team members. Assisting with team building activities.
Education
High school -
Timber Creek High
05.2012
Skills
- Fluent in English and American Sign Language
- Great guest service
- Problem Solving Skills
- Professionalism
- Proficient in Microsoft Office
- Excellent at multitasking
- Professional in person and over the phone
- Detail Oriented
Languages
ASL
Professional Working
Timeline
Business Assistant
Lakeside Family Dentistry
11.2024 - Current
Account Manager II
Paylocity
04.2022 - Current
Club Counselor
Hilton Grand Vacations
06.2018 - 04.2022
Attractions Attendant/Trainer
Universal Orlando Resort
04.2013 - 05.2018
High school -
Timber Creek High