Alisha Patterson
Hephzibah,GA
Summary
Dependable Office Administrator with expertise in supply management, recordkeeping, and schedule coordination. Dedicated to ensuring professionals remain focused and prepared for their daily requirements. Proficient in diverse software programs and technical skills, enabling the production of business correspondence, detailed reports, and useful spreadsheets. Consistently meets deadlines and exceeds expectations through a respectful, punctual, and hardworking nature.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Assistant (Remote)
Nazarell Williams Counseling Services LLC
2022.03 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Sales Associate
Target
2019.10 - 2021.10
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
Store Manager/Asst Manager
Hibbett Sports
2014.08 - 2019.03
- Opening and closing procedures, Schedules, Payroll, Manage a staff of 8, Inventory Control, Merchandising, Customer service, Handling of shipment, Hiring, Cash Handling
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Assisted with hiring, training and mentoring new staff members.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Completed point of sale opening and closing procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Sales Associate/ Asst. Manager
Cato
2008.07 - 2011.05
- Shipment processing, Assist Customers, Inventory and markdowns, Operates and Balance Cash Drawer
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Stay at home Mom
Self-employeed
2004.05 - 2008.06
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Preschool Teacher
Best Friend Childcare
2003.07 - 2004.05
- Make Lesson Plans on a monthly basis, Provide children with the education they need, Provide lunch and ensure a healthy environment
Sales Associate
Cato
2003.03 - 2003.07
- Cashier, Kept Inventory and store stocked, Assisting customers, Assist with opening new store, Operates and balance cash drawer
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cashier
Bi-lo
2001.11 - 2002.08
- Restock, Assist Customers, Ringing groceries, Operates and balance cash drawers
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
NA in Early Childhood Education -
Augusta Tech
Augusta, GA07.2000
Skills
- Data Entry
- Customer Service
- Multi-line phone proficiency
- Office Administration
- Administrative Support
- File Maintenance
- Office Management
- Excel spreadsheets
Awards
212 award service Hibbett Sports, 01/01/17, When you give back to your community, and give selflessness. When you put others first. We help give back when a hurricane hit the south coast, and provided for evacuees.
Certification
- Medical Billing Training - Spring 2024
- Understanding HIPPA Training - Spring 2024
Additional Information
Reference
Nazarell WIlliams, LPC
Therapist and CEO of NWLLC
Nazarellwilliamscounseling@gmail.com
804-409-2462
Tawana Mitchell
Store Mannager City Gear
706-306-9516
Bernice Clardy
Retired Nurse
706-513-5616
Timeline
Office Assistant (Remote)
Nazarell Williams Counseling Services LLC
2022.03 - Current
Sales Associate
Target
2019.10 - 2021.10
Store Manager/Asst Manager
Hibbett Sports
2014.08 - 2019.03
Sales Associate/ Asst. Manager
Cato
2008.07 - 2011.05
Stay at home Mom
Self-employeed
2004.05 - 2008.06
Preschool Teacher
Best Friend Childcare
2003.07 - 2004.05
Sales Associate
Cato
2003.03 - 2003.07
Cashier
Bi-lo
2001.11 - 2002.08
NA in Early Childhood Education -
Augusta Tech
- Medical Billing Training - Spring 2024
- Understanding HIPPA Training - Spring 2024
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