Alisha Peacock
Grenada,MS
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
20
20
years of professional experience
Work History
Admissions Counselor
Academy Of Hair Design
Grenada, MS
05.2022 - 07.2023
- Provided guidance and support to prospective students on the admissions process.
- Guided campus tours with many students and families.
- Responded promptly to inquiries from parents or guardians regarding admissions procedures or policies.
- Recruited and found potential students for academic programs.
- Documented, maintained and tracked prospective student applications.
- Analyzed enrollment trends to identify potential areas for improvement within the admissions process.
- Created marketing materials for recruiting efforts including brochures, flyers, and emails.
- Followed up with accepted applicants throughout their transition into college life.
- Participated in student orientations prior to the start of each semester.
- Counseled admitted students on course selection and registration processes.
- Supported students with filling out college application forms.
Administrative Assistant/Program Specialist
Mississippi Department of Child Protection Services
Water Valley, MS
09.2012 - 05.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Developed project plans for various tasks assigned by upper management.
- Directed customer communication to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Composed correspondence, reports and meeting notes.
- Composed, edited and typed complex memos and reports with job-related software.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Maintained accurate department and customer records.
- Processed invoices for payment using accounting software applications.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Medical Billing Specialist
Dr. D.L.Harrison
Grenada, MS
03.2003 - 11.2009
- Precisely completed appropriate paperwork and system entry regarding claims.
- Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Provided customer service support to patients who had questions about their bills or payments due.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Submitted refund requests for claims paid in error.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Demonstrated analytical and problem-solving skill by addressing barriers to receiving and validating accurate HCC information.
- Monitored past due accounts and pursued collections on outstanding invoices.
Education
GED -
Grenada High School
Grenada, MS10-2003
Skills
- Client Billing
- Administrative Support
- Account Reconciliation
- Confidential Document Control
- Payroll Administration
- Data Entry
- Account Auditing
Timeline
Admissions Counselor
Academy Of Hair Design
05.2022 - 07.2023
Administrative Assistant/Program Specialist
Mississippi Department of Child Protection Services
09.2012 - 05.2021
Medical Billing Specialist
Dr. D.L.Harrison
03.2003 - 11.2009
GED -
Grenada High School