Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisha Pettway

Birmingham

Summary

Customer Support professional with 8 years of experience, adept at enhancing client satisfaction and retention through tailored support and efficient issue resolution. Demonstrates strong skills in team collaboration, process improvement, and data analysis, contributing to streamlined workflows and improved service quality.

Overview

7
7
years of professional experience

Work History

Benefits Advisor

CVS/caremark
11.2025 - Current
  • Guided clients through benefits enrollment processes, ensuring understanding of coverage options and eligibility requirements.
  • Developed training materials for new hires, enhancing team knowledge on benefits programs and compliance regulations.
  • Streamlined benefit communication strategies, improving client engagement and satisfaction with support resources.
  • Analyzed trends in employee benefit utilization to recommend enhancements aligning with organizational goals.

Data Entry / Account Associate

Pennsylvania Lottery
11.2024 - 05.2025
  • Managed data entry tasks, ensured accuracy in account processing, resolved discrepancies, and supported account management activities.
  • Remote

Client Experience Associate

Acumen
02.2024 - 08.2024
  • Enhanced client satisfaction, resolved issues quickly, collaborated with teams, and analyzed client data for service improvements.
  • Remote

Dispatcher

Tenet Health
09.2022 - 05.2024
  • Coordinated emergency responses, managed communication channels, trained staff, and improved scheduling systems.

Tech Support

Apple
02.2020 - 08.2022
  • Resolved technical issues for 200+ clients, reduced resolution time, analyzed recurring issues, and trained new team members.
  • Remote

Customer Service Representative

Spherion
03.2019 - 01.2020
  • Handled customer inquiries, utilized CRM tools, and facilitated communication between departments.

Education

Bachelor of Science - Education

University of Phoenix
Tempe, AZ

Skills

  • Performed comprehensive data analysis to inform strategic decision-making processes
  • Developed and implemented initiatives aimed at improving client retention and strengthening long-term partnerships
  • Implemented strategic initiatives aimed at enhancing operational efficiency and process streamlining
  • Developed comprehensive solutions aimed at overcoming complex obstacles
  • Implemented effective scheduling and prioritization strategies to enhance operational efficiency
  • Fostered effective collaboration among team members to drive successful project completion
  • Facilitated customer satisfaction by promptly addressing inquiries and resolving issues

Timeline

Benefits Advisor

CVS/caremark
11.2025 - Current

Data Entry / Account Associate

Pennsylvania Lottery
11.2024 - 05.2025

Client Experience Associate

Acumen
02.2024 - 08.2024

Dispatcher

Tenet Health
09.2022 - 05.2024

Tech Support

Apple
02.2020 - 08.2022

Customer Service Representative

Spherion
03.2019 - 01.2020

Bachelor of Science - Education

University of Phoenix