Alisha Plummer
Albany,GA
Summary
Dynamic customer service professional with over 5 years of experience in enhancing customer satisfaction and loyalty. Strong ability to collaborate with team members to implement solutions that improve the overall customer experience. Proficient in resolving complex customer inquiries efficiently while maintaining a positive and professional demeanor.
Overview
11
11
years of professional experience
Work History
LINE STAFF
Proctor & Gamble
02.2025 - 06.2025
- Experienced in maintaining a clean, organized, and welcoming atmosphere for customers.
- Strong interpersonal skills, enabling effective communication with diverse clientele.
- Worked collaboratively with team members to achieve sales targets and improve service delivery.
- Consistently surpassed sales targets for 6 consecutive months.
- Helped boost overall sales by 15% as 'Team Leader'.
CUSTOMER SERVICE
Work From Home
11.2020 - 01.2023
- Highly motivated customer service professional with over five years of remote experience in handling customer inquiries.
- Proficient in utilizing various communication tools to provide exceptional support and resolve issues promptly.
- Dedicated to enhancing customer satisfaction through effective problem-solving and empathetic listening skills.
- Flexible and adaptable, thriving in a fast-paced work-from-home environment with a focus on productivity and teamwork.
- Strong ability to manage multiple tasks efficiently in a virtual environment while maintaining attention to detail.
- Experienced in training and mentoring new team members in customer service best practices and company policies.
DIRECT SUPPORT PROFESSIONAL
The Arc of Southwest Georgia
02.2018 - 03.2021
- Dedicated Direct Support Professional with over five years of experience in providing compassionate care to individuals with disabilities.
- Experienced in managing challenging behaviors with patience and effective communication techniques.
- Strong ability to collaborate with multidisciplinary teams to ensure comprehensive care and support.
- Proficient in implementing individualized support plans that promote independence and enhance quality of life.
- Skilled in building trusting relationships with clients and advocating for their needs in various settings.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
CUSTOMER SERVICE
Walmart
11.2014 - 09.2020
- Monitored customer service calls for quality assurance purposes.
- Coached employees on proper customer service techniques.
- Developed customer service protocols for welcoming guests.
Education
DIPLOMA -
Southwest Georgia Institute of Education
Albany, Georgia5 2014
Skills
- Communication skills
- Problem solving
- Adaptability and patience
- Multitasking abilities
- Active listening
- Time management
References
References available upon request.
Timeline
LINE STAFF
Proctor & Gamble
02.2025 - 06.2025
CUSTOMER SERVICE
Work From Home
11.2020 - 01.2023
DIRECT SUPPORT PROFESSIONAL
The Arc of Southwest Georgia
02.2018 - 03.2021
CUSTOMER SERVICE
Walmart
11.2014 - 09.2020
DIPLOMA -
Southwest Georgia Institute of Education