Summary
Overview
Work History
Education
Skills
Timeline
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ALISHA POTEETE

Frisco,TX

Summary

Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric Dental and Aesthetic offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume Dental and Aesthetic practices by providing exceptional Patient Experience.

Overview

12
12
years of professional experience

Work History

Practice Manager

REIGN Dentistry and Aesthetics
09.2024 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.

Treatment Coordinator

Paloma Creek Dental
07.2022 - Current
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Explained treatment choices to patients and helped determine best options.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.

Clinical Oral Surgery Manager

ROOT Implant Ctr
06.2020 - 06.2022
  • Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.

LEAD ORAL SURGERY ASSISTANT

ArchPoint Implant Denistry
05.2019 - 03.2020


  • Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using computer.
  • Utilized advanced knowledge of surgical instruments aiding surgeons effectively during critical moments.
  • Assisted oral surgeons in complex procedures, ensuring a smooth surgical process for patients.
  • Provided compassionate care to patients during sedation, monitoring vital signs and administering necessary medications as directed by the surgeon.
  • Coordinated with other medical professionals such as anesthesiologists, making certain that all required pre-operative assessments were completed.

LEAD DENTAL ASSISTANT

Lost Creek Dental
07.2016 - 12.2018
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
  • Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
  • Due to living as a military wife for 16 years my places of employment have changed every 3 years due to change of duty station.

LEAD DENTAL ASSISTANT

Gental Dental
05.2013 - 06.2016
  • Schedule appointments and maintain and update appointment calendars.
  • Receive payment and record receipts for services.
  • Expose dental diagnostic x-rays.
  • Provide postoperative instructions prescribed by dentist.
  • Take and record medical and dental histories and vital signs of patients.

Education

Dental Assisting

BLAKE AUSTIN COLLEGE
Vacaville, CA
11.2010

Skills

  • CAREER OBJECTIVE- To provide high quality patient care and contribute to a team-oriented practice and to deliver personalized and compassionate care to patients
  • Knowledge of inventory control, patient relations, Dental terminology and procedures Along with Aesthetics treatment and procedures
  • The ability to learn new experiences and techniques
  • Inventory management
  • Broaden my career goals with new objectives and new experiences
  • Insurance billing
  • Policy and Program Development
  • Process Implementation
  • Appointment scheduling
  • Office administration
  • Insurance verification
  • Treatment Planning
  • Patient education
  • Staff management

Timeline

Practice Manager

REIGN Dentistry and Aesthetics
09.2024 - Current

Treatment Coordinator

Paloma Creek Dental
07.2022 - Current

Clinical Oral Surgery Manager

ROOT Implant Ctr
06.2020 - 06.2022

LEAD ORAL SURGERY ASSISTANT

ArchPoint Implant Denistry
05.2019 - 03.2020

LEAD DENTAL ASSISTANT

Lost Creek Dental
07.2016 - 12.2018

LEAD DENTAL ASSISTANT

Gental Dental
05.2013 - 06.2016

Dental Assisting

BLAKE AUSTIN COLLEGE

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