Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisha Potts

La Vergne,TN

Summary

Results-driven Orthodontic Assistant with 9 years of experience providing exceptional patient care and operational support within busy orthodontic practices. Skilled in chair-side assistance, patient education, and administrative tasks, with a proven track record of ensuring smooth clinic operations and delivering high patient satisfaction. Proficient in managing patient intake, scheduling, and records management, while adhering to strict infection control protocols and regulatory standards. Adept at fostering positive patient experiences and building strong relationships with colleagues, patients, and stakeholders. Seeking to leverage expertise in orthodontic care and administrative management to transition into a leadership role where I can contribute to practice growth and operational excellence.

Overview

8
8
years of professional experience

Work History

Orthodontic Clinician

Smile Doctors Braces
Murfreesboro, TN
11.2021 - Current
  • Addressed patient concerns and inquiries, demonstrating strong communication and interpersonal skills.
  • Oversaw inventory management, ordering supplies, and maintaining stock levels, optimizing efficiency and cost-effectiveness.
  • Acted as a liaison between patients, orthodontists, and administrative staff, facilitating seamless communication and coordination.
  • Stayed updated on industry trends, advancements, and best practices, integrating new knowledge into daily operations.
  • Ensured a welcoming and professional atmosphere, contributing to high patient satisfaction scores and positive online reviews.

Orthodontic Assistant

Smith Dental
Smyrna, TN
12.2018 - 11.2021
  • Managed patient intake and scheduling, ensuring smooth flow of appointments.
  • Communicated with other medical professionals regarding patient care needs.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Managed electronic health records (EHR) and patient files, ensuring accuracy and compliance with regulatory standards.
  • Trained and mentored new assistants, fostering a supportive and knowledgeable team environment.

Orthodontic Assistant

Smile Doctors
Murfreesboro, TN
05.2017 - 09.2018
  • Curated relevant articles, blog posts, and visuals to share with followers, keeping them informed about orthodontic care and industry trends.
  • Encouraged satisfied patients to leave positive reviews and testimonials, enhancing the practice's online reputation.
  • Provided chair-side assistance to orthodontists during procedures, ensuring patient comfort and safety.
  • Collaborated with orthodontists and other team members to develop treatment plans tailored to each patient's needs.
  • Participated in community outreach events and educational programs, promoting dental health awareness and building rapport with the community.

Dental Assistant

Family and Implant Dentistry
La Vergne, TN
09.2016 - 05.2017
  • Collaborate with dentists, dental hygienists, and other dental professionals to provide comprehensive patient care.
  • Prepare materials and instruments needed for dental procedures, such as fillings, crowns, and extractions.
  • Answer patient questions and address concerns regarding dental treatments, procedures, and oral health maintenance.
  • Follow strict infection control protocols to prevent the spread of infectious diseases and ensure a safe and hygienic environment for patients and staff.

Education

RDA - Dental Assisting

Tennessee College of Applied Technology
Murfreesboro, TN
08-2016

Skills

  • Clinical Documentation
  • Records Management
  • Patient relationship management
  • Clinical Quality Improvement
  • Social Media marketing
  • Online and in person patient care

Timeline

Orthodontic Clinician

Smile Doctors Braces
11.2021 - Current

Orthodontic Assistant

Smith Dental
12.2018 - 11.2021

Orthodontic Assistant

Smile Doctors
05.2017 - 09.2018

Dental Assistant

Family and Implant Dentistry
09.2016 - 05.2017

RDA - Dental Assisting

Tennessee College of Applied Technology
Alisha Potts