Alisha Quiney
Killeen,TX
Summary
Adept at fostering organizational growth and ensuring HIPAA compliance, my tenure at Carl Darnall Army Medical Center honed my medical terminology expertise and interpersonal skills. I excel in streamlining patient care processes, demonstrated by significantly enhancing patient satisfaction and team productivity. My approach combines critical thinking with a positive attitude, driving improvements in healthcare delivery and administrative efficiency.
Overview
22
22
years of professional experience
Work History
Medical Administrative Specialist
Central Texas Veterans Health Care System
07.2019 - Current
- Supervise three Supervisory Medical Support Assistants that fall under Central Texas Veteran's Health Care system located in Temple, Waco, Austin and the Killeen Sleep Lab.
- Serves as senior rater for approximately 48 Advanced Medical Support Assistant and oversee coordination of referrals for specialty service clinics at multiple campus that fall under Central Texas Veteran's Health Care system.
- Performs data collection for reports for specialty care clinics to manage, oversee, and delegate workload to employees
- Coordinated referrals for specialty services expeditiously securing appointments within required timelines upholding continuity of care standards set forth by the medical practice.
- Maintained strict compliance with HIPAA regulations in handling sensitive patient information, safeguarding confidentiality at all times.
- Trained new administrative staff on office procedures, ensuring consistent performance standards across the team.
- Collaborated with clinical staff to ensure seamless integration of patient care plans, fostering a supportive healthcare environment.
- Organized medical charts for efficient retrieval by healthcare practitioners during appointments, enhancing treatment decisions based on complete information availability.
- Assisted in drafting and editing healthcare policies and procedures, promoting a culture of compliance within the organization.
- Improved internal communication among clinical team members using electronic messaging systems effectively for rapid response time-sensitive matters.
- Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and increasing patient satisfaction.
- Scheduled diagnostic tests for patients as ordered by physicians while coordinating transportation when necessary, ensuring timely completion without disruption to treatment plans.
- Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends to continuously improve job performance.
- Facilitated effective communication between patients and medical professionals, resulting in improved patient care outcomes.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Supervisory Medical Support Assistant
Central Texas Veterans Health Care System
08.2015 - 07.2019
- Reduced errors in billing processes by developing and implementing standardized protocols for insurance verification and claims submission.
- Leveraged advanced knowledge of medical terminology and procedures to provide accurate information and support to healthcare providers during patient consultations.
- Boosted staff morale and performance through effective communication, training, and team-building initiatives.
- Maintained strict compliance with HIPAA regulations by conducting regular employee training sessions on privacy practices.
- Facilitated smooth patient flow throughout the clinic by efficiently coordinating appointments, referrals, and room availability.
- Achieved high levels of accuracy in patient data entry by maintaining strict attention to detail and thorough quality control measures.
- Managed a diverse team of medical support assistants, fostering an inclusive work environment that promoted professional growth.
- Played an instrumental role in achieving departmental objectives by consistently meeting or exceeding performance expectations for supervisory medical support assistant duties.
- Led efforts to maintain accreditation standards for the organization by actively participating in audits, inspections, and other quality assurance activities.
- Ensured timely delivery of medical supplies and equipment by coordinating with vendors and managing inventory effectively.
- Developed comprehensive training materials for new hires, resulting in shortened onboarding timeframes and increased employee retention rates.
- Demonstrated strong problem-solving abilities by addressing patient concerns or complaints in a timely and empathetic manner.
- Enhanced patient satisfaction by streamlining appointment scheduling processes and reducing wait times.
- Promoted a positive patient experience through exceptional customer service skills when interacting with patients both in-person and over the phone.
- Mitigated potential risks associated with patient safety incidents by promptly identifying issues and taking corrective action as necessary.
- Collaborated with healthcare providers to ensure seamless coordination of care for patients across multiple departments within the facility.
- Implemented innovative staff scheduling solutions to optimize coverage during peak hours while minimizing overtime expenses.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Advocate
Carl Darnall Army Medical Center
06.2012 - 08.2015
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Monitored patient progress and provided emotional support.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
- Acted as a liaison between the interdisciplinary team members regarding critical aspects of the care plan.
- Worked effectively with staff from all departments to coordinate resolutions.
- Developed patient-centered care plans to meet individual needs.
- Identified opportunities for improvement in hospital policies that directly impacted patient experience.
- Advocated for patient rights and access to support resources in healthcare settings.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Collected and analyzed patient feedback to evaluate quality of care.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
- Implemented best practices in patient advocacy through continuous professional development initiatives.
- Established relationships with community partners which improved access for underserved populations.
Medical Transcriptionist
Carl Darnall Army Medical Center
02.2011 - 06.2012
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Applied medical terminology related to provider-specific treatments and techniques.
Medical Support Assistant
Carl Darnall Army Medical Center
05.2003 - 02.2011
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Streamlined patient check-in process with effective communication and organization skills.
- Interviewed patients to verify and update clinical and demographic records.
- Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Arkansas State University
Jonesboro, ARSkills
- Critical thinking capacity
- Organizational growth
- HIPAA compliance
- Electronic health records
- Medical terminology expertise
- Medical transcription experience
- Interpersonal skills development
- Office administration mastery
- Software navigation proficiency
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Computer skills
- Phone and email etiquette
- Office administration
- Patient scheduling
- Flexible schedule
- Data entry
- Front desk management
- Appointment management
- Medical terminology
- Patient demographics
- Appointment scheduling
- Workload management
- Follow-up skills
- Schedule management
- Appointment coordination
- Patient relations
- Data confidentiality
- Clinical medical assistance
- Patient flow
- Report preparation
- Meeting planning
- Spreadsheet tracking
- Patient referrals
- Regulatory compliance
- Transcription of medical notes
- Clinical and administrative support
- Problem-solving abilities
- Time management
Timeline
Medical Administrative Specialist
Central Texas Veterans Health Care System
07.2019 - Current
Supervisory Medical Support Assistant
Central Texas Veterans Health Care System
08.2015 - 07.2019
Patient Advocate
Carl Darnall Army Medical Center
06.2012 - 08.2015
Medical Transcriptionist
Carl Darnall Army Medical Center
02.2011 - 06.2012
Medical Support Assistant
Carl Darnall Army Medical Center
05.2003 - 02.2011
High School Diploma -
Arkansas State University
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