ALISHA RADER
Peru,IN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Good Oil Company
06.2022 - Current
- Resolved customer inquiries, complaints and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Offered products and services to meet customers' needs and goals.
- Handled escalated callers to reach positive outcomes.
- Completed sales payments, refunds and exchanges and issued store credit.
- Helped team performance by training and mentoring new employees.
- De-escalated customer complaints using specialized communication techniques.
- Addressed customer concerns and complaints and resolved issues promptly.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Issued refunds, merchandise exchanges and price adjustments in compliance with company policies.
- General store upkeep.
- Use of deep fryer and pizza oven.
- Maintain the cold case options. Including the follow: making the sandwiches, subs, and salads. Making fresh products daily.
Treatment Coordinator
Ladd Dental Group
02.2025 - 11.2025
- Coordinated patient treatment plans, ensuring optimal care pathways and effective communication with dental teams.
- Managed patient scheduling, optimizing appointment availability and reducing wait times for services.
- Facilitated insurance verification processes, enhancing patient understanding of coverage and financial responsibilities.
- Streamlined patient intake procedures, improving efficiency and accuracy in data collection and record management.
- Facilitated patient scheduling and follow-up for dental treatments, enhancing overall office efficiency.
- Coordinated treatment plans with dental professionals, ensuring clear communication and understanding of patient needs.
- Managed patient records using electronic health record systems, maintaining accuracy and confidentiality.
- Educated patients on treatment options and financial arrangements, improving informed decision-making.
- Streamlined insurance verification processes, reducing delays in patient treatment approvals.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
Patient Care Specialist
Fast Pace Urgent Care
10.2023 - 02.2025
- Assisted in patient admissions, ensuring accurate documentation and data entry.
- Collaborated with healthcare team to optimize patient flow and reduce wait times.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Provided compassionate support during procedures, enhancing patient comfort and care experience.
- Maintained cleanliness and organization of treatment areas following infection control protocols.
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Trained new staff on patient management protocols and office procedures for efficiency.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Trained and mentored new reception staff on protocols and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Expedited check-in and check-out procedures for patients, ensuring seamless experiences during their visits.
- Ensured compliance with HIPAA regulations while handling sensitive patient information.
- Coordinated insurance verification processes to minimize billing discrepancies.
- Resolved patient inquiries and concerns promptly to maintain high satisfaction levels.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Production Line Operator
Flexaust
11.2021 - 01.2022
- Worked quickly but safely without accidents or mishaps.
- Inspected and initiated equipment startup at onset of each shift.
- Observed machinery in operation and checked completed products to identify issues affecting proper assembly.
- Placed labels, company logos, and exterior parts on finished products.
- Packaged finished products and prepared for shipment.
- Applied analytical thinking and problem solving to troubleshoot and resolve issues in production.
- Packaged finished products into boxes, cartons and containers for shipping to customers.
- Inspected finished products to verify conformity to quality standards.
- Cleaned and organized work areas to remove safety hazards and maintain minimum level of production errors.
- Controlled quality of finished products with regular inspections and non-destructive tests.
- Read and understood the production orders to complete accurate work and minimize wasted resources.
- Running an extruder machine. That makes rubber hoses.
Key Holder
Dollar General
06.2021 - 08.2021
- Generated sales and performance reports to inform senior management.
- Supported loss prevention by reporting suspicious behavior or inventory issues detected at checkout.
- Oversaw store opening and closing functions and managed task delegation.
- Delivered top-quality customer service through attentive guest acknowledgment and swift conflict resolution.
- Maintained store appearance and safety through consistent store recovery and sanitizing protocols.
- Managed cash drawer drops and prepared daily bank deposits.
- Achieved daily sales objectives for Dollar General retail store, including credit and loyalty program promotion.
- Kept store safe by identifying and removing safety hazards such as spills and blocked exits.
- Managed store operations and delivered excellent customer service to build customer loyalty and retention.
- Managed store independently in absence of store manager or assistant manager.
- Kept adequate products on selling floor by checking storeroom for needed inventory.
- Assigned tasks to department members and assisted associates in meeting customer needs.
- Managed cash drawer drops and prepared daily bank deposits to secure finances.
- Delegated tasks to oversee store opening and closing functions.
Child Caregiver
Ida's Kids Childcare
05.2011 - 05.2021
- Excelled at providing in-home care for infants, toddlers, and children ranging from newborn to 13 years of age.
- Helped around the house with kitchen clean-ups, general tidying, and family laundry.
- Easily assimilated into households with diverse traditions, routines, and religious/dietary practices.
- Accommodated last-minute schedule changes and followed parental guidelines and cultural mores when caring for children.
- Rotated appropriate toys to maintain the child's interest in play.
- Recognized for maintaining safe environment with children and providing activities to supplement learning.
- Ensured client privacy in handling confidential family matters.
- Selected activities to reinforce learning and discovery and helped children develop personal interests.
- Observed signs of behavioral or emotional issues, alerting senior staff and parents of concerns.
- Maintained safe, nurturing environment for children and followed prescribed procedures for optimal care
- Provided enjoyable activities for children under supervision.
- Communicate with parents regarding observations and concerns or to provide positive feedback.
- Helped children practice good hygiene and provided potty training and diapering.
- Built positive relationships with parents by listening to concerns and requests.
- Assisted children in overcoming inappropriate behavior, providing positive guidance and reinforcement.
- Maintained clean classroom, eating, and activity areas.
- CPR, First Aid, and AED Training
- Secretary work.
Education
High School Diploma - Core 40 diploma
North Miami Highschool
Denver, IN06.2011
Skills
- Light housekeeping
- Childhood development
- Care management
- Personal hygiene assistance
- Learning and exploration
- Monitor safety
- Infant care
- Health and safety
- Guest relations
- Merchandise display
- Customer service
- Serve customers
- Restock shelves
- Teamwork
- Collaboration
- Prioritization
- Activity planning
- Schedule management
- Child development support
- Meal preparation
- Support parents
- Child safety
- Good hygiene practices
- Cleaning techniques
- Fraud detection
- Sales and marketing
- Payment processing
- Merchandising
- Monitor security
- Multitasking
- Task prioritization
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- HIPAA compliance
- Phone etiquette
- Insurance verification
- Patient care coordination
- Scheduling management
- Treatment Planning
- Financial arrangements
- Friendly and outgoing
- Punctual and reliable
- Incoming call reception
- Patient scheduling
- Patient documentation
- Insurance billing
- Office opening and closing
- Appointment confirmation
- Time management
- Attention to detail
- Problem-solving abilities
- Collaboration and teamwork
- Cash handling
- Clinical documentation
- Patient registration
Timeline
Treatment Coordinator
Ladd Dental Group
02.2025 - 11.2025
Patient Care Specialist
Fast Pace Urgent Care
10.2023 - 02.2025
Customer Service Representative
Good Oil Company
06.2022 - Current
Production Line Operator
Flexaust
11.2021 - 01.2022
Key Holder
Dollar General
06.2021 - 08.2021
Child Caregiver
Ida's Kids Childcare
05.2011 - 05.2021
High School Diploma - Core 40 diploma
North Miami Highschool