Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
AssistantManager

Alisha Ragland

Assistant Manager
Woodville,AL

Summary

Accomplished Assistant Manager with 4 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Agile and adaptable with stellar food industry history, motivational approach and upbeat nature.

Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.

Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Proactive with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources.

Methodical and well-organized in optimizing coverage to meet operational demands.

Results-focused Supervisor offering 5 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance.

Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Enthusiastic with 5 years of experience supervising staff in food industry settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Proficient in delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in word, excel and powerpoint.

Proactive personality that produces high-quality work by applying determination and attention to detail.

Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.

Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Knowledge of food and service industry to perform the best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 5 years of experience in field and ready to take on challenging, growth-oriented roles.

Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Ready to offer exceptional leadership and planning abilities to take on new role in retail or any other setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in food and service industry standards and market trends.

History of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of service.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of waste and food management and training in proper food handling. Motivated to learn, grow and excel.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Lead

Mapco
Huntsville, AL
07.2021 - Current
  • Greeted customers and listened closely to problems described to determine solutions.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.

Assistant Manager

Dairy Queen Grill & Chill
Huntsville, AL
07.2017 - 06.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.

Shift Lead

Dairy Queen Grill & Chill
Huntsville, AL
06.2016 - 07.2017
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored security and handled incidents calmly.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Increased sales from by driving operational efficiencies and building excellent customer rapport.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Tracked receipts, employee hours and inventory movements.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Regulated pricing, inventory count and supply during shift hours.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Created incentive programs and contests to support and award top performers.

Sales Associate

Shell Gas Station
Huntsville, AL
04.2015 - 07.2015
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Solved customer challenges by offering relevant products and services.
  • Marketed and sold full range of products.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Prepared cash deposits with zero discrepancies.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Tracked stock using company inventory management software.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained records related to sales, returns and inventory availability.

Education

Advanced Diploma -

Lee High School
Huntsville, AL
05-2007

Associate Of Applied Science - Massage Therapy

Virginia College
Huntsville, AL
10-2012

Skills

  • Recruiting and interviewing
  • Employee performance evaluations
  • Business administration
  • Cost Control
  • Staff supervision
  • Employee scheduling
  • Training
  • Strategic Planning
  • Budgeting
  • Sales growth
  • Business Development
  • Financial Management
  • Operations management
  • Staff Management
  • Project Management
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • POS Transactions
  • Call Documentation

Software

Word, excel, and powerpoint

Certification

Servsafe food protection manager certification

Timeline

Customer Service Lead

Mapco
07.2021 - Current

Servsafe food protection manager certification

06-2019

Assistant Manager

Dairy Queen Grill & Chill
07.2017 - 06.2021

Shift Lead

Dairy Queen Grill & Chill
06.2016 - 07.2017

Sales Associate

Shell Gas Station
04.2015 - 07.2015

Advanced Diploma -

Lee High School

Associate Of Applied Science - Massage Therapy

Virginia College

Similar Profiles

CREATE PROFILE
Alisha RaglandAssistant Manager