Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alisha Ramsey

Prescott,AZ

Summary

I am seeking a position where my extensive knowledge as an Analyst in loan processing, document preparation, computers, communications skills, organizational abilities and experience in business administration can be utilized.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Mortgage Loan Processor

Wallick & Volk
07.2020 - 04.2025
  • Processed mortgage applications ensuring compliance with industry regulations and lender guidelines.
  • Evaluated borrower creditworthiness through detailed analysis of financial documents and credit reports.
  • Collaborated with loan officers to gather necessary documentation, enhancing application accuracy and efficiency.
  • Coordinated communication between borrowers, underwriters, and third-party vendors to expedite loan processing timelines.

Transaction Coordinator/Loan Officer Assistant

Guild Mortgage
08.2018 - 06.2020
  • Obtain and prepare an accurate and thorough Residential Loan Application (1003) for Processing/Underwriting.
  • Request and analyze credit profiles for determining Credit Worthiness.
  • Collecting and reviewing borrower documentation.
  • Answer and address any questions, inquiries or concerns the borrowers may have.
  • Attending borrow signings and provide closing gifts.
  • Income Analysis for W-2, rental and Schedule C.
  • Disclosing and redisclosing loans based off RESPA dates.
  • Ordering Title, Fees, Flood Certifications and Appraisals.

Loan Processing Analyst II

Accenture / Bank of America
12.2015 - 07.2018
  • Ordering of internal documents such as property evaluations, credit reports and payoffs.
  • Assessing possible fraudulent activity within the applications.
  • Being the primary contact with the borrowers to keep them informed and collect documents required for Home Equity Lines of Credit.
  • Ordering and analyzing Verification of employment to ensure there are no red flags.

Senior Clinical Support Analyst

Blue Shield of California
08.2014 - 12.2015
  • Creating cases and processing referrals which come from a variety of sources. These include providers, members, BSC internal sources, contracted vendors, behavioral health and disease management vendors, and predictive modeling based on claims data, acute care admissions, frequent emergency room utilization and high cost cases.
  • Processing letters and other documents need for authorizations.
  • Verifying accounts, CPT codes and ICD9’s to determine preauthorization requirements.
  • Advising on case status and preauthorization procedure.

Escrow Assistant

LSI Title
07.2012 - 11.2013
  • Prepared, Revised and processed HUD’s.
  • Reviewed and archived mortgage loan documents for refinances.
  • Cross-trained in several departments to handle multiple jobs, tasks and projects.
  • Trained new-hires
  • Contacted borrowers and notaries to confirm appointments or address concerns.
  • Assisted the Team Lead with projects, reports and escalations.

Loan Specialist

HomEq Servicing
02.2006 - 11.2010
  • Prepared, Negotiated, and made recommendations for payment/forbearance plans, settlements, short sales, and deeds in lieu of foreclosure, modifications, note sales and charge-offs.
  • Communicated policies and procedures to attorneys, real estate agents, escrow companies, outside agencies, and borrowers.
  • Analyzed and interpreted mortgage loan documents.
  • Managed a portfolio of over two hundred loans through a workout process.
  • Ordered internal documents such as property evaluations, credit reports and payoffs.
  • Made follow-up calls to collect documents required for deeds in lieu of foreclosure, short sales and settlements.

Education

High School Diploma -

Yuba City High School
YUBA CITY, CA
06.2002

Skills

  • Microsoft Suite
  • Encompasss
  • Loan Originating systems
  • Avaya/Cisco Phones
  • Portfolio Management
  • Keyboarding 55 wpm
  • Phone Etiquette
  • Customer Service
  • 10 Key 10,000 ksph
  • Panagon Plus
  • Mercury
  • Skip Tracing
  • Shipping & Receiving
  • Inventory and Ordering
  • Generate Reports & Forms
  • Multiple DOS Systems
  • RightFax
  • Operate Office Equipment
  • Memos, Letters & Reports
  • Calendar management

Accomplishments

  • Obtained my NMLS License.
  • Assisted in the implementation of new systems.
  • Promoted to a senior position in less than 10 months with both Blue Shield and Accenture.
  • Selected to be one of the first of eight team members to develop the support process for the Early Stage Loss Mitigation department.
  • Received monthly awards and recognition for high productivity and exceptional Customer Service.
  • Assisted in the testing and development of key software used for resolving delinquency.

Certification

  • Licensed - NMLS

Timeline

Mortgage Loan Processor

Wallick & Volk
07.2020 - 04.2025

Transaction Coordinator/Loan Officer Assistant

Guild Mortgage
08.2018 - 06.2020

Loan Processing Analyst II

Accenture / Bank of America
12.2015 - 07.2018

Senior Clinical Support Analyst

Blue Shield of California
08.2014 - 12.2015

Escrow Assistant

LSI Title
07.2012 - 11.2013

Loan Specialist

HomEq Servicing
02.2006 - 11.2010

High School Diploma -

Yuba City High School

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