Alisha Reyes
Sacramento,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills with a strong background in customer service. Adept at working effectively unsupervised and quickly mastering new skills. Strong focus on playing a role in positive social change to all marginalized communities.
Overview
8
8
years of professional experience
Work History
Customer Care Agent to Assistant Manager
Tandem Properties
Davis, CA
07.2019 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Audited customer account information to identify issues and develop solutions.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Prepared customer reports by gathering data collected during customer interactions.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Assisted in students, individuals, and families to find housing.
Barista
Bella Bean Coffee
Woodland, CA
03.2018 - 07.2019
- Prepared, served, and memorized coffee, espresso drinks, blended coffees and teas while maintaining cleanliness.
- Maintained calm demeanor during high-volume periods and special events.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Barista Shift Lead
Dutch Bros
Woodland, CA
03.2016 - 05.2017
- Prepared and served coffee, espresso drinks, blended coffees and teas while maintaining cleanliness.
- Delegated work to staff, setting priorities and goals.
- Trained to orient new employees and staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Explained goals and expectations required of trainees.
Education
Bachelor of Arts - Psychology
University of California - Davis
Davis, CA06.2022
Associate of Arts - Social And Behavioral Science And Psychology
Woodland Community College
Woodland, CA05.2020
Skills
- Customer relations
- Conflict mediation
- Speed typing
- Data entry
- Administration
- Organization
- Adaptable
- Event planning
- Self starter
- Social media management
- Scheduling
- Training and development
- High-energy attitude
- Microsoft Office experience
- Google Suite experience
- Adobe Suite experience
- DocuSign experience
- Canva Suite experience
Timeline
Customer Care Agent to Assistant Manager
Tandem Properties
07.2019 - Current
Barista
Bella Bean Coffee
03.2018 - 07.2019
Barista Shift Lead
Dutch Bros
03.2016 - 05.2017
Bachelor of Arts - Psychology
University of California - Davis
Associate of Arts - Social And Behavioral Science And Psychology
Woodland Community College