Alisha Rivera
Piscataway,NJ
Summary
Detail-oriented problem-solver and former Data Entry Clerk with 5+ years of experience in customer service. Efficient in performing administrative and front-desk tasks while maintaining a high level of accuracy and striving for perfection. Extensive experience with Microsoft Office applications, including Excel, Outlook, and Access.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lab Assistant
LabCorp
05.2023 - 05.2024
- Prioritized a high volume of test requests to ensure all tests were completed by end of shift, multi-tasking procedures with varying time requirements to complete several projects concurrently
- Developed a strong knowledge base in a variety of lab safety procedures and types of equipment while instructing others in the information and procedures essential to the day to day functioning of the lab and delegated these tasks as necessary
- Responsible for training new lab staff in a variety of procedures and tests, including successful cross-training of a new lab assistants and technicians to work independently in less than two weeks.
Data Entry Clerk
Illustrious Cards and Games LLC
06.2022 - 05.2023
- Enters numerical data into databases with speed and accuracy using 10-key pad
- Compiles data and reviews information for accuracy prior to input
- Retrieved data from various sources and entered it into databases, ensuring accuracy and completeness of data
- Updated existing records with new data, ensuring that databases were up-to-date and accurate, resulting in improved organizational performance.
Food Service Aide
ShopRite
04.2021 - 05.2022
- Maintain kitchen cleanliness, perform inventory control, and assist in delivery and catering services
- Prepare and serve customers' meals, monitor cleanliness of cafeteria, and run cafeteria cash register
- Engage in customer interaction to understand and accommodate to customers' nutritional and dietary requests and requirements.
Front Desk Receptionist
Garden Executive Hotel
11.2020 - 04.2021
- Handled customer inquiries, answered questions, and resolved problems in a timely manner while responding to multi-line phone systems and transferring calls to correct departments and personnel
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Issuing and processing payments correctly, as well as communicating hotel policies to guests.
Education
Associate of Science -
Moraine Valley Community College
Palos Hills, IL05.2018
Skills
- Computer Skills and Literacy
- Customer Service
- Conflict Resolution
- Data entry and Documentation
- Microsoft Office Applications
Certification
Mastercard Cybersecurity virtual experience program on Forage - July 2024
- Completed a job simulation where I served as an analyst on Mastercard’s Security Awareness Team
- Helped identify and report security threats such as phishing
- Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams
Timeline
Lab Assistant
LabCorp
05.2023 - 05.2024
Data Entry Clerk
Illustrious Cards and Games LLC
06.2022 - 05.2023
Food Service Aide
ShopRite
04.2021 - 05.2022
Front Desk Receptionist
Garden Executive Hotel
11.2020 - 04.2021
Associate of Science -
Moraine Valley Community College